Director, Fraud Analytics

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We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Director, Fraud Analytics

What does a successful Director, Fraud Analytics do at Fiserv?

You will be responsible for developing and executing analytical based processes to detect fraud attacks, analyze impact, determine effective prevention and mitigation, and monitor the performance of the fraud risk ecosystem.  You will lead and develop a team of fraud focused data analysts, data engineers and

data scientists.

You will conduct analysis relative to root cause evaluation and associated observed volumes, as well as financial and operational impacts with associated recommended remediation paths. You will also create fact and data-based insights, which will be used to inform and influence change across the organization.

What you will do:

• Develop and execute analysis for identifying new fraud attacks, detect attack signatures, and determine root cause of fraud events observed or attempted in the network using data associated with cardholder accounts that includes both financial and non-financial data.
• Quickly source, analyze and deduce root cause and effective mitigation options consistently and accurately across the network.
• Establish and monitor a robust suite of early warning monitors to systemically identify abnormal activity and possible pre-cursor attack activity; produce monitors via dashboards and/or daily monitoring reports.
• Perform trend analysis of losses over time and articulate drivers of loss to the team and management.
• Effectively articulate and influence within the organization on actions recommended, based on insights derived from advanced analytics.
• Establish and manage fraud ecosystem measures to monitor the effectiveness and performance of all fraud controls.
• Present to leadership to show progress against strategic initiatives and articulate any variances.
• Mentor and manage a team of data engineers, data analysts and data scientists and support the company’s commitment to protect the integrity and confidentiality of systems and data.

Experience you will need to have:

• Bachelor’s degree in business and/or Computer Science.
• 7 years of related work experience in Fin Tech, Ecommerce, Banking, and or fraud prevention.
• 5 years of experience with Data Analytics.
• 5 years of Data Analytics leadership.
• Experience mining complex datasets and generating reports leading to business understanding and recommendations.
• Python/R/SQL/SAS competencies and/or comparable data analysis skills.
• Proficiency leading, coaching, mentoring, and managing teams.
• Experience interacting and presenting complex concepts and outcomes to senior leaders and financial institution customers.

Experience that would be great to have:

• Experience working with financial industry fraud technology including real time risk engines.
• Master's degree.

How you’ll work:

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support physical, financial, social, and emotional well-being.

• Paid holidays and generous time away policies.

• No-cost mental health support through Employee Assistance Programs.

• Living Proof program to recognize your peers’ extra effort with points used for rewards.

• Eight Employee Resource Groups to foster a collaborative culture.

• Unparalleled professional growth with training, development, and internal mobility opportunities.

• Retirement planning and discounted shares with the Employee Stock Purchase Plan.

• Medical, dental, vision, life, and disability insurance options available day one

• Tuition assistance and reimbursement program.

• Paid parental, caregiver, and military leave.

Salary Range

$155,000.00 - $258,000.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.