Director, Delivery (Media)

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world. 

The Role:

This is not a traditional program management role. You will sit at the center of one of the fastest-scaling and least-defined media ecosystems in the world—helping shape how global advertising operates in an AI-first environment. As Director, Delivery (Media), you will own the orchestration of complex, multi-market media workstreams supporting $1B+ in annualized global media investment for OpenAI. You’ll operate across paid, owned, and emerging AI-native channels—building the systems, workflows, and cross-functional alignment required to deliver high-performing media at speed and scale. This role requires a rare combination of operational rigor, performance fluency, and comfort with ambiguity. You will not just manage campaigns—you will help define the operating model behind them.

What You'll Do: 

• Lead end-to-end program management across complex, multi-channel media initiatives spanning global markets
• Orchestrate execution across paid, owned, and emerging AI-native media surfaces
• Ensure seamless coordination across concurrent campaigns, launches, and test programs

• Translate business and marketing objectives into scalable media execution frameworks tied to measurable outcomes
• Partner with Performance Marketing, Media, and Analytics teams to optimize budget allocation, channel mix, and performance in near real-time
• Enable closed-loop learning systems connecting creative, media, and performance data
• Architect and evolve media delivery workflows, intake models, and execution systems built for speed, iteration, and scale
• Identify and eliminate bottlenecks across briefing, trafficking, approvals, and reporting
• Balance global standardization with local market flexibility
• Act as the central point of coordination across Media, Creative, and Data/Engineering
• Align internal and client stakeholders across priorities, timelines, and deliverables
• Drive decision-making in environments with competing inputs, incomplete data, and aggressive timelines
• Operationalize test-and-learn agendas across markets, channels, and creative variables
• Define success metrics and ensure insights are rapidly fed back into planning and execution cycles
• Ensure consistent, high-quality execution across high-volume and high-visibility campaigns
• Directly manage project management team members, providing ongoing mentorship, career development, and performance guidance.
• Ability to coach team members on best practices and act as a partner in solving client challenges.

What You'll Bring:

• 10+ years of Project Management experience in technology and media
• 5+ years of program management experience. 
• Strong understanding of global media ecosystems (paid social, search, programmatic, emerging platforms)
• Experience working in high-growth, high-ambiguity environments where systems are still being built
• Deep familiarity with media performance metrics (CPA, ROAS, CAC, etc.) and optimization strategies
• Systems thinker who can zoom out to design and zoom in to execute
• Comfortable operating in ambiguity, speed, and constant change
• Biased toward action, iteration, and continuous improvement
• 7+ years Experience managing an internal team and direct reports
• Experience with implementations of a variety of platforms.
• Bachelor's degree or equivalent degree of education relevant to the industry.
• Strong interpersonal, written and verbal communication skills. The ideal candidate will not be hesitant to have conversations with internal and external stakeholders to ensure the success of the project or program.
• Excellent problem solving, organization, time management, and risk management skills.
• Experience in management and merging project artifacts into a program scale set of artifacts used to orchestrate the larger set of initiatives and optimize delivery and minimize negative risk. 
• The ability to be self-directed and work in a dynamic environment with resources of various skills and experience levels to ensure successful delivery.
• Competency in tools such as Asana, smartsheets, Jira, Confluence and G-Suite.
• Excellent scheduling and planning skills with a proven track record of managing multiple projects simultaneously while also actively managing project timelines
• Project financial management of budget
• Excellent client communication experience
• Experience working in an agile framework and hybrid scrumfall environment.
• Excellent client communication experience

WE SUPPORT YOU BEING YOU: 

DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step. 

DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S. 

We are a B Corp-certified company passionate about purpose-driven work.  Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place. 

DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture. 

Learn more about DEPT®

 

DIVERSITY, EQUITY, & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. 

We also encourage you  to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

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