Director, Dealer Operations

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

About the role:

Reporting to the AVP of Dealer Operations, the Director Dealer Operations has two main areas of responsibility; leading the back-office teams who handle administrative tasks and leading the training team who support the knowledge and training needs of Dealer employees as well as our financial advisors and field leaders. 

Working with a cohort of 2,000+ Advisors and Field Leaders across Canada, the Director Dealer Operations will build strong relationships with all key players. Informed by good data collection on the day to day errors and friction points of the operation, the Director will build a feedback mechanism allowing to help continuously improve how our employees perform their tasks and how advisors manage their business.

What will you do?

• Build a team culture and the processes to consistently deliver excellent service for our Clients, Advisors and Field Leaders.
• Manage the day to day delivery of service through a team of 180 people; 4+ Operations Managers with 2 to 3 Team Leaders who lead groups of 5 to 15 people each with teams of 10-12 case managers. KPIs include turn around time, quality of service and efficiency of expense management metrics.
• Manage the design and delivery of training to many levels of the organisation.  This includes overseeing effective knowledge management for everything related to the Dealer.
• Build very strong relationships with Advisors and Field Leaders across the country, to both understand opportunities for improvement and to gain the credibility to influence change across the Advisor community.
• As a part of the SLFISI Leadership Team you will contribute to our overall strategy setting, initiative planning and prioritization work.
• Use data and analytics to gain insights that will help Advisors run their practices more efficiently.

What do you need to succeed?

• Proven track record of delivering business results through strong team building, collaborative leadership skills and strategic thinking.
• Ten or more years of experience in the investment industry in Canada, including experience with financial advisory practices.
• Expert ability to create and maintain strong working relationships across the organization at all levels
• Never satisfied with the status quo, you always think there is a better solution
• Developed ability to think strategically and execute tactically, including using data-driven decision-making and the willingness to roll up your sleeves to get the job done
• Strong communication skills with an ability to effectively consult, educate and influence senior level management
• As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

What’s in it for you?

• Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
• As a hybrid organization, you and your leader use business and Client needs to choose where you work, at home or in the office.
• We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential.
• We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.  

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

110,000/110 000 - 180,000/180 000

Job Category:

Customer Service / Operations

Posting End Date:

29/03/2026