Director, Cybersecurity Operations

Job Description: Director, SailPoint Application Onboarding – Asia Region

Location: Asia (Philippines, MBPS)
Department: Identity & Access Management (IAM)
Reports to: Ron Cole, Director, Identity Security
Employment Type: Full-Time

Position Overview

We are seeking a seasoned and strategic leader to serve as Director of SailPoint Application Onboarding for the Asia region. This role will oversee a regional team of analysts responsible for onboarding enterprise applications into the SailPoint IdentityIQ platform, ensuring secure, compliant, and scalable identity lifecycle management across diverse regulatory environments.

Key Responsibilities

Strategic Leadership

• Develop and execute a regional onboarding roadmap aligned with global IAM strategy and local regulatory requirements.
• Represent Asia in global SailPoint governance forums and ensure regional needs are addressed.
• Collaborate with cybersecurity, infrastructure, and business teams to prioritize onboarding efforts.

Team Management

• Lead and mentor a team of SailPoint Application Onboard Analysts across multiple countries.
• Establish KPIs for onboarding throughput, quality, and compliance tailored to regional operations.
• Promote a culture of collaboration, continuous learning, and innovation.

Technical Oversight

• Oversee onboarding of applications using SailPoint IdentityIQ connectors (e.g., JDBC, AD, REST APIs).
• Ensure accurate aggregation of entitlements, roles, and access data for certification campaigns.
• Manage onboarding documentation, connector configurations, and access models specific to Asia-based applications.

Governance & Compliance

• Ensure onboarding processes meet internal standards and regional regulations (e.g., MAS, HKMA, PDPA, SOX, SOC1, CDI ).
• Maintain audit-ready onboarding records and exception handling protocols.
• Drive integration of service accounts, cloud roles, and non-employee identities into IdentityIQ.

Stakeholder Engagement

• Act as the primary liaison between onboarding team and application owners, IT operations, and risk teams in Asia.
• Facilitate onboarding workshops, training sessions, and readiness assessments.
• Resolve onboarding blockers and escalate issues requiring cross-functional coordination.

Qualifications

• 5+ years in Identity & Access Management, with 3+ years in SailPoint IdentityIQ onboarding leadership.
• Experience managing onboarding for cloud platforms (Azure, AWS), SaaS apps, and legacy systems in Asia.
• Strong understanding of SailPoint architecture, connectors, and access certification workflows.
• Familiarity with regional compliance frameworks and data residency requirements.
• Excellent communication and stakeholder management skills across cultures and time zones.
• Bachelor’s degree in Computer Science, Information Security, or related field (Master’s preferred).

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Hybrid