Department of Defense

Director Customer Engagement

Salt Lake City, Utah, Seattle, Washington, Phoenix, Arizona, Los Angeles, California, San Francisco, Full time

Director Customer Engagement

Department: Department of Defense

Location(s): Salt Lake City, Utah, Seattle, Washington, Phoenix, Arizona, Los Angeles, California, San Francisco, California, Denver, Colorado, Washington, District of Columbia, Miami, Florida, Atlanta, Georgia, Chicago, Illinois, Indianapolis, Indiana, New Orleans, Louisiana, Boston, Massachusetts, Minneapolis, Minnesota, Kansas City, Missouri, Albuquerque, New Mexico, New York, New York, Oklahoma City, Oklahoma, Portland, Oregon, Austin, Texas

Salary Range: $126783 - $192331 Per Year

Job Summary: See below for important information regarding this job. Additional vacancies may be filled from this announcement. DCMA Location Negotiable upon Selection. This job will close when we have received 150 applications, which may be sooner than the closing date. This is not a remote work position. See DCMA Location List, not all locations may be available.

Major Duties:

  • Serves as the Director of the Customer Engagement Group and exercises the full range of supervisory personnel management authorities over senior level GS-14 subject matter experts.
  • Manage DCMA’s strategic outreach to leaders in the Office of the Secretary of War (OSW), Under Secretary of War for Acquisition and Sustainment, Research and Engineering, 4th Estate Agencies, Military Services, Buying Commands, and non-DoW Agencies
  • Represents DCMA on boards, councils, and task groups convened by external stakeholders.
  • Participates with high level representatives of public and private industry on matters pertaining to customer expectations.
  • Provides leadership to subordinates and technical guidance to executive/management level representatives from the Military Services, DCMA, and other Government Agencies.

Qualifications: To qualify for a Director Customer Engagement, your resume and supporting documentation must support: Specialized Experience: One year of specialized experience that equipped you with the competencies to successfully perform the duties of the position and is directly in, or related to, this position. To qualify for the NH-04 level, specialized experience must be at the NH-03 or GS-13 grade level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Representing the organization's value for the Acquisition Enterprise during senior customer engagements and forums. Preparing executive leadership for industry engagements such as councils, steering groups, industry meetings, and forums. Collecting, analyzing, synthesizing, and disseminating relevant customer and industry data, information, and intelligence to internal and external customers. Providing direction, maintaining ethical standards, and leading teams in executing complex contract management and operational responsibilities in a high-accountability Department of War (DoW) environment.

How to Apply: To apply for this position, you must complete the online questionnaire and submit the documentation specified in the Required Documents section above. To preview the questionnaire, please go to https://apply.usastaffing.gov/ViewQuestionnaire/12940672. The complete application package must be submitted by 11:59 PM (EST) on 05/05/2026 to receive consideration. To begin, click Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account. You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application. NOTE: Resumes up to a total of two pages will be accepted. Resumes exceeding two pages will be removed from consideration. You will receive an email notification when your application has been received for the announcement. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside at least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us. To verify the status of your application, log into your USAJOBS account, https://www.usajobs.gov, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process.

Application Deadline: 2026-05-05