Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.
The Site Operations team performs a crucial role in maintaining the overall health of our data center’s infrastructure systems to ensure that our Vantage customers receive the best-in-class data center services. The Site Operations team at Vantage manage vital electrical and mechanical infrastructure as part of our daily operations and possess expertise in mission critical facility management. Responsibilities include establishing operational practices in new facilities, managing facility maintenance and capacity management, performance optimization, and providing rapid response and performing repairs if unplanned events occur.
We are seeking a dynamic, motivated, and highly capable candidate to serve as the Director, Critical Facilities Support, within the Site Operations Team, responsible for APAC. This role is accountable for enabling safe, reliable, and scalable data center operations across the APAC region through strong service management, governance, systems, training, asset visibility, and operational intelligence.
Your duties include regional ownership of ITIL-aligned systems and processes, Service Desk operations, Critical Facilities governance, training and capability development, asset and logistics oversight, and business intelligence, ensuring consistency, auditability, and continuous improvement across all sites. Your output will be used for maintaining infrastructure-specific business metrics that will be integrated into KPI reports for global and regional operations to monitor our performance against targets. As well as capturing high-quality data, this role requires your involvement and influence in the selection, development, and integration of associated systems and programs.
It is essential that you possess comprehensive knowledge of critical facility management and operational work practices in a Data Center to ensure regional alignment in data capture for systems. Your skills will include the ability to plan, manage change, improve performance, and manage every stage of a project cycle (planning, development, implementation, monitoring, and evaluation), as well as the ability to contribute to and execute process improvement initiatives.
A key measure of your success will be the development of systems, dashboards and reports that provide information on the current and trending operational status of our facilities. It is important for you to be a good communicator, comfortable working with senior leaders, and internal teams, and be committed to consistently achieving business and personal goals.
ITIL Systems & Service Management
Own the regional strategy, governance, and roadmap for ITIL-aligned operational systems supporting Critical Facility Operations.
Accountable for incident, problem, change and knowledge management frameworks, ensuring consistent adoption across APAC.
Lead the selection, development, integration and lifecycle management of operational platforms (e.g., CMMS, service management tools, reporting systems).
Ensure systems enable high-quality data capture, auditability and operational transparency.
Service Desk – Incident Support & Coordination
Provide regional leadership and accountability for the Site Operations Service Desk function, including 24x7 incident intake, triage, escalation and coordination.
Ensure clear incident ownership models, escalation paths and communication standards aligned with regional and global requirements.
Oversee major incident coordination, post-incident reviews and corrective action tracking.
Drive continuous improvement in incident response effectiveness, resolution quality and stakeholder confidence.
Operational Process Governance & Assurance
Act as the regional authority for Operational Process governance.
Own and oversee:
Incident reviews, root cause analysis and reporting
Method of Procedure (MOP) reviews and approvals
Change management reviews, approvals and risk assessments
Site operational policies and procedures and regional adherence
Ensure all activities align with work rules, safety standards and operating procedures.
Identify systemic risks and trends and drive preventative, not reactive, improvements.
Continually assess manual processes for improvements or automation opportunities and implement according to business needs and justifications.
Assets & Logistics
Provide regional oversight and accountability for critical facilities assets, spares and logistics frameworks.
Ensure asset data integrity, lifecycle visibility and alignment with operational and financial controls.
Establish governance for spares strategy, availability and risk coverage across sites.
Enable accurate, system-driven asset data to support maintenance, incident response and capital planning.
Business Intelligence, Reporting, Metrics & KPIs
Own the Regional Operational intelligence framework and outputs.
Define, standardize and govern KPIs, metrics, dashboards and reporting across APAC.
Ensure reporting provides:
Real-time operational visibility
Trend analysis and early risk identification
Executive-level insights for decision-making
Drive a data-led operating culture, ensuring metrics are used to improve outcomes, not just report performance.
Leadership and Stakeholder Engagement
Act as a trusted partner to Site Operations Directors, Reliability Engineering, Security, Projects, Design & Construction and Corporate functions.
Represent APAC in global forums, contributing to enterprise-wide standards, systems, and improvements.
Build and lead high-performing regional teams, fostering accountability, clarity and continuous improvement.
Success Measures - Success in this role will be demonstrated by:
Consistent, high-quality incident and change governance outcomes
Improved operational process and reduced process deviation
Strong system adoption and data integrity across APAC
Clear, trusted executive reporting, KPIs and Metrics
Robust asset and spares visibility and governance
Bachelor’s degree in engineering, business or related field, or equivalent work experience
5+ years of experience in facility/plant operations and maintenance management
3+ years of experience in business process analyst with a focus on data management and systems metrics reporting
Extensive experience in mission critical facilities operations or support within data centers or similarly complex environments.
Strong working knowledge of ITIL service management frameworks
Proven leadership experience at senior management or director level in a regional or global role
Demonstrated success driving governance, systems and process maturity
Strong analytical capability with experience in BI, reporting and KPI frameworks
Excellent stakeholder management and executive communication skills
Experience operating in large, matrixed, multi-region organisations
Exposure to asset management, logistics and spares strategy in critical environments
Possess a customer-first mindset and able to translate business-sensitive or technical issues into sanatised outputs for customers.
Able to adapt quickly, demonstrating a can-do attitude
We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.
Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.
Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.
Vantage Data Centers is an Equal Opportunity Employer
Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.