You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

About the job

Reporting to the Assistant Vice President, Corporate Operational Risk Management (CORM), the Director, Corporate Operational Risk Management is accountable for the design, maintenance, and continuous improvement of Sun Life’s Operational Risk Management (ORM) Framework and supporting programs.

This role provides subject‑matter expertise and second line oversight across key operational risk disciplines, supports enterprise transformation initiatives, and strengthens program governance, effectiveness, and consistency of execution across the organization.
The Director operates as a senior individual contributor, partnering closely with Business Group Risk Offices (BGROs), first line risk teams, and key stakeholders to enhance operational risk capabilities and ensure alignment with regulatory expectations and industry practices.

Sun Life’s Operational Risk Management Framework includes the following elements:
•   Operational risk appetite (qualitative and quantitative assessments)
•   Common risk language (taxonomy)
•   Consistent operational risk assessment methodology
•   Internal and external operational risk data capture and analysis
•   Risk and Control Self Assessments
•   Key Risk Indicators
•   Scenario Analysis
•   Operational risk monitoring and reporting

What you'll be doing

Contribute to the design, maintenance, and ongoing enhancement of the Corporate Operational Risk Management Framework and its core program components.
Lead the development and implementation of operational risk tools, methodologies, and standards used to identify, assess, measure, monitor, and report operational risk.
Maintain and update operational risk governance documentation, including policies, standards, and guidelines, ensuring clarity, consistency, and regulatory defensibility.
Provide second line oversight, review, and effective challenge of first line operational risk practices, assessments, and reporting outcomes.
Partner closely with BGROs and first line operational risk teams to support effective rollout of program enhancements and adoption of tool or methodology changes.
Support the production and enhancement of enterprise operational risk reporting, including analysis, challenge, and validation of inputs.
Contribute to the preparation of the quarterly enterprise operational risk profile for Senior Management and the Board, including data integrity checks and analytical insights.
Deliver training and guidance on operational risk methodologies, tools, and expectations to first line and risk partners.
Support alignment with regulatory expectations by designing and implementing targeted program enhancements in response to emerging requirements.
Monitor, assess, and benchmark Sun Life’s operational risk practices against peer institutions and industry best practices.

What you'll need to succeed

8+ years of experience in risk management within the financial services industry.
Direct experience in corporate operational risk management or closely related field, including methodology design, reporting, and second line oversight within a federally regulated financial institution.
Strong grounding in operational risk frameworks, internal controls, and risk governance.
Solid understanding of risk identification, assessment, measurement, and monitoring techniques, with the ability to apply judgement to complex business environments.
Demonstrated ability to analyze data, identify themes, and provide credible challenge, with strong attention to detail.
Well‑developed writing and presentation skills, including experience preparing executive‑ and Board‑level materials.
Proven experience drafting and maintaining risk policies, standards, or guidelines.
Strong stakeholder management skills, including the ability to influence without authority across multiple business groups.
Experience navigating complex, ambiguous, and evolving risk landscapes.
Working knowledge of third‑party risk management practices and related regulatory expectations.
Ability to balance strategic thinking with hands‑on execution in a high‑accountability, delivery‑focused role.

What's in it for you

•   Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
•   In 2024, Sun Life ranked among the top 100 most sustainable global corporations by Corporate Knights for the 15th consecutive year, leading Canadian insurers.
•   We are proud to be on the 2024 Best Workplaces in Canada list by Great Place to Work.
•   We’re also listed as one of the Best Workplaces for Women and Best Workplaces with Most Trusted Executive Teams.
•   Our unique Sabbatical Program gives you the opportunity to take up to 6 weeks off, every five years.
•   Care Days available for self-care or care of others (i.e., family or others you may support) and Sick Days to support your w

ell-being.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

110,000/110 000 - 180,000/180 000

Job Category:

Risk Management

Posting End Date:

04/05/2026

Director, Corporate Operational Risk Management

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