Director, Business Strategy and Process Excellence

See Yourself at Telix

The Director of Business Strategy & Process Excellence is a strategic leader responsible for driving organizational clarity, process discipline, and enterprise‑level standardization across the Px organization. Reporting to the VP of Strategy & Operations, this role serves as a critical connector between business strategy, product evaluation, and the structured processes required to operationalize new opportunities at scale. This leader will shape how the Px organization evaluates, selects, and prepares for new products, ensuring that every opportunity aligns with the business strategy, can scale across regions, and is supported by consistent, repeatable processes. This includes leading the due diligence process for product submissions, assessing commercial viability across markets, and producing structured reports that enable executive decision‑making. With a strategic and analytical mindset, the Director will architect and maintain the global SOPs, governance models, and standardized processes that guide product development pathways—from pre‑submission evaluation through cross‑functional coordination with GDLs, Marketing, and Px teams. This role will also define the Px business budgeting process and partner closely with Platform Integration to ensure systems and tools are ready for new product onboarding. This leader ensures the Px organization operates with precision, alignment, and predictable execution—building the operational backbone that enables disciplined growth and long‑term scalability.

Key Accountabilities

• Strategic Product Due Diligence & Alignment
  • Lead the end‑to‑end due diligence process for product submissions prior to global development engagement.
  • Evaluate product fit against Px business strategy, scalability across markets, commercial viability, and operational readiness.
  • Produce rigorous due‑diligence reports and present recommendations to VP Strategy & Operations and executive leadership.
  • Ensure product selections reflect enterprise priorities and long‑term portfolio strategy. 
• Px Strategy Standardization
  • Translate Px strategic priorities into clear, repeatable, and scalable frameworks.
  • Build standardized processes that guide new product intake, assessment, development pathways, and launch readiness.
  • Develop SOPs and governance frameworks that ensure clarity in ownership, approvals, and cross‑functional handoffs.
  • Define the standardized Px budgeting strategy and underlying processes.
• Cross‑Functional Coordination & Integration
  • Partner closely with GDLs, Marketing, Finance, and Px leaders to unify processes across the product lifecycle.
  • Ensure consistent collaboration models that streamline workflow transitions from strategy through execution.
  • Align business processes with Platform Integration to ensure systems, data structures, and reporting are ready for new product onboarding.
• Operational Discipline & Governance
  • Establish enterprise governance models with clear decision rights, approval paths, and accountability structures.
  • Maintain consistency across regions while allowing for market‑specific adjustments where appropriate.
  • Monitor adherence to standardized processes and minimize deviation from defined pathways.
• Process Optimization & Continuous Improvement
  • Map and evaluate critical business workflows to identify inefficiencies, risks, and bottlenecks.
  • Drive structured, data‑driven process improvements that increase efficiency and scalability.
  • Implement feedback mechanisms and maturity assessments to ensure processes evolve with business needs.
  • Champion a culture of continuous improvement across the Px organization.
• Change Leadership & Adoption
  • Lead the rollout and adoption of new frameworks, SOPs, and processes.
  • Equip leaders and teams with toolkits, documentation, and training required for successful transitions.
  • Drive clarity, accountability, and engagement through structured communication and feedback loops.

Education and Experience

• Bachelor’s degree in business administration, Finance, Operations Management, Information Systems, or a related field; master’s degree or MBA strongly preferred. 
• 10+ years of experience in process management, program management, or platform integration within a large, fast paced, and matrixed organization.
• Demonstrated ability to lead initiatives that span Finance, Sales, Marketing, and other cross-functional areas, ensuring alignment between strategic objectives and operational execution.
• Proven track record of successfully managing complex, cross-functional projects involving platform integrations, process optimization, and enterprise transformation.
• Experience in data-driven decision-making, with the ability to interpret complex business drivers, analyze financial and operational impacts, and recommend actionable strategies.
• Strong understanding of business operations, compliance requirements, and technology ecosystems, with hands-on experience integrating enterprise-level systems (ERP, CRM, financial systems, etc.).
• Proven experience building and institutionalizing SOPs, governance models, and global playbooks.
• Familiarity with project management methodologies (Agile, Lean, Six Sigma, etc.) and proficiency in relevant software platforms (e.g., Power BI, SAP, Salesforce, Workday, Oracle).
• Exceptional stakeholder management and communication skills, with the ability to influence and align diverse teams toward common objectives.
• Experience in change management, cultural transformation, and implementing scalable processes across distributed teams.

Key Capabilities

• Inclusive Leadership – Fosters an environment where diverse perspectives are valued and leveraged, building strong cross-functional relationships across Finance, Sales, Marketing, and Operations.
• Analytical Thinking – Breaks down complex business and operational challenges, identifies trends, and applies data-driven insights to guide strategic decisions.
• Business Acumen – Understands the financial, operational, and strategic drivers of performance and uses that knowledge to influence organizational outcomes.
• Proactive Mindset – Anticipates risks, identifies opportunities, and implements improvements in processes, systems, and integrations without waiting for direction.
• Communication Excellence – Clearly articulates complex operational and financial concepts to both technical and non-technical audiences, including senior leadership and executive stakeholders.
• Strategic Thinking – Connects operational data and performance metrics to the broader business strategy, contributing to long-term planning and enterprise-wide initiatives.
• Technical Proficiency – Leverages ERP, CRM, and financial systems, along with BI tools (e.g., Power BI, SAP, Salesforce), to drive automation, accuracy, and scalable solutions.
• Cross-Functional Collaboration – Works seamlessly across departments to align objectives, integrate platforms, and ensure consistent execution of strategic initiatives.
• Adaptability – Thrives in a dynamic, fast-paced environment, effectively managing competing priorities and evolving requirements.
• Accountability – Takes full ownership of deliverables, meets commitments, and upholds the highest standards for accuracy, compliance, and quality.
• Growth Mindset – Seeks out feedback, embraces new ideas, and continuously enhances skills, processes, and systems to improve organizational performance.

Competencies

•  Strategic Mindset – Ability to think long-term, anticipate future business needs, and align processes, platforms, and initiatives with overarching organizational goals.
• Leadership & Influence – Exceptional leadership and interpersonal skills with the ability to inspire, influence, and collaborate effectively across functions and at all organizational levels.
• Analytical & Problem-Solving Skills – Strong ability to evaluate complex data, identify trends and root causes, and develop solutions that enhance performance and operational efficiency.
• Data Governance & Performance Measurement – Deep understanding of data governance principles, reporting frameworks, and KPIs to ensure accuracy, consistency, and actionable insights.
• Cross-Functional Program Management – Expertise in managing initiatives that span multiple teams and disciplines, balancing short-term deliverables with long-term strategic vision.
• Communication Excellence – Skilled at presenting complex concepts and data in a clear, concise, and actionable manner for senior leadership and diverse stakeholder groups.