Director (Bank Appeals), NB-0570-VII

Director (Bank Appeals), NB-0570-VII

Department: Department of the Treasury

Location(s): Washington, District of Columbia

Salary Range: $174488 - $311400 Per Year

Job Summary: As a Supervisory National Bank Examiner within the Office of Enterprise Governance and the Ombudsman, you will lead the National Bank Appeals, Tier II consumer appeals, and Bank Examination Questionnaire (BEQ) programs. You'll serve as a senior technical advisor to the Deputy Comptroller, managing staff and resources to ensure OCC policy adherence. This leadership role involves direct engagement with bankers and consumers while overseeing program assessment and strategic planning.

Major Duties:

• As a Supervisory National Bank Examiner, you will perform the following duties: Plan, organize, implement and direct activities associated with the appeals program and the administration of the Bank Examination Questionnaire (BEQ) process. Investigate, troubleshoot, coordinate and respond to appeals, complaints and inquiries from bankers and consumers involving OCC decisions and actions. Provide guidance to EG-OMBD analysts to assure consistency in procedures, analysis, and using and maintaining the appeals, Case Analysis and Management Program (CAMP), and BEQ databases. Plan, organize, implement and direct activities associated with national bank appeals activities and management accountability for adherence to OCC goals and initiatives. Review and finalize individual appeal decisions, resulting in final agency decisions. Supervise staff by assigning work, evaluating performance, managing budgets, and overseeing professional development.

Qualifications: You must meet the following requirements within 30 calendar days after the closing date of this announcement: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the NB-VI band level. Examples of specialized experience for this position include: Experience examining or auditing a financial institution's adherence with laws, regulations and guidance related to bank supervision activities; AND Experience reviewing and adjudicating appeals from financial institutions. AND You must also possess a National Bank Examiner (NBE) commission reflecting that you are authorized to sign Reports of Examinations (ROEs) for national banks and federal savings associations. The experience may have been gained in the public sector, private sector, or through volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To receive any credit for your work experience, please indicate dates of employment by month/year, and indicate the number of hours worked per week, on your resume.

How to Apply: The following instructions outline our application process. You must complete the online application process and submit any required documents by 11:59 p.m. Eastern Standard Time (EST) on the closing date of this announcement. We are available to assist you during business hours (8:00 a.m. - 4:00 p.m. Eastern Standard Time, Monday - Friday). If applying online poses a hardship, you must contact us by noon Eastern Standard Time on the announcement's closing date. If you are unable to apply online, you must request an alternative application which is available from the Human Capital Office. Please contact Lelia Jordan at Lelia.Jordan@occ.treas.gov or 202-445-0246 to obtain an alternative application. If you require a reasonable accommodation for disability during any part of the application and hiring process, please contact LaToya Wilson by phone at 202-649-6322 or by email at LaToya.Wilson@occ.treas.gov. Treasury provides reasonable accommodation to applicants with disabilities on a case-by-case basis. You must contact us by 5:00 p.m. Eastern Time on the announcement's closing date to request accommodation. If you are deaf, hard of hearing, or have a speech disability, please dial 7-1-1 to access telecommunications relay services. Ms. Wilson is not the point of contact for questions about the vacancy announcement. To preview the Application Questionnaire, please click here: https://apply.usastaffing.gov/ViewQuestionnaire/12896403. A complete application package must be submitted by 11:59 PM (EST) on the closing date of the Announcement to receive consideration. To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process. You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application. Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Capital Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.

Application Deadline: 2026-03-16