Director, Account Coordinators

Job Description Summary:

• Set a clear vision and operating agenda for the Account Coordinator function that drives a growth culture rooted in accountability, continuous improvement, and customer value creation.
• Lead, coach, and develop managers and associates to build strong business acumen, problem‑solving capability, and cross‑functional partnership skills.
• Translate enterprise and Sales priorities into clear expectations, behaviors, and performance measures for frontline teams.

• Drive adoption of digital tools and platforms (e.g., CRM, routing, workflow, reporting) as the primary way Account Coordinators manage work and deliver results.
• Eliminate manual, duplicative, or low‑value work by simplifying and standardizing workflows across Sales Support domains.
• Partner with Sales, Technology, and Operations teams to co‑design scalable, user‑centered processes that improve speed, quality, and associate experience.

• Use data and analytics to proactively manage capacity, demand, and workload distribution across the Account Coordinator organization.
• Establish clear performance metrics that link associate activity, productivity, and quality outcomes to customer experience, revenue protection, cost efficiency, and profit.
• Leverage insights to prioritize work, inform staffing models, and guide continuous improvement efforts.

• Collaboratively solve complex business problems across all Sales Support domains, including equipment, service, supply chain, billing, and customer readiness.
• Serve as a key connector between Account Coordinators, Sales teams, service providers, bottlers, and other operations partners to ensure aligned execution.
• Provide operational leadership and subject‑matter expertise in support of customer selling efforts and stewardship activities.

• Play an active role in annual and long‑range business planning by aligning Sales Support capacity, capabilities, and investments to growth priorities.
• Connect frontline execution to financial outcomes, ensuring decisions balance customer needs with company profitability.
• Lead or contribute to cost management initiatives through smarter planning, digital enablement, and operational discipline.

• Bachelor’s degree in Business or a related field.
• 7+ years of experience across sales support, operations, customer management, or adjacent functional leadership roles.
• Proven success leading teams through operational change, digital adoption, and process simplification.
• Strong analytical capability with demonstrated experience using data to manage performance, capacity, and business outcomes.
• Ability to influence and align senior stakeholders across Sales, Operations, Technology, and external partners.

• Experience leading large frontline or hybrid service organizations.
• Experience prioritizing investment w/ IT in a Product Operating or similar environment
• Demonstrated ability to co‑develop processes with Sales teams and service providers.
• Experience connecting operational execution to financial results and strategic goals.
• Strong executive communication skills with the ability to tell a compelling, data‑backed story that drives action.

What We Can Do For You

• Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, Fairlife & Topo Chico.
• Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day.

The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States.

Skills:

Pay Range:

United States of America: $141,000 - $165,200

Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.

Annual Incentive Reference Value Percentage:

30

Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.

Location(s):

United States of America

City/Cities:

Atlanta

Travel Required:

00% - 25%

Relocation Provided:

No

Job Posting End Date:

May 8, 2026

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.