Direct Response Officer - Mail

Applications will be accepted until 09:00am EDT on Friday, March 27, 2026

At the core of Doctors Without Borders/Médecins Sans Frontières (MSF) Canada’s identity is a commitment to medical ethics, independence, neutrality, and impartiality. We go where people’s medical needs are greatest. These ideals have driven every aspect of our work – from medical care and logistical coordination, to finance and communications – since MSF was established in 1971. 

As a Mass Marketing Unit member, the Direct Marketing Response Officer; Mail is responsible for overseeing, coordinating and developing direct marketing activities, with a focus on direct mail, to support fundraising revenue generation and stewardship, working closely with colleagues across the Fundraising department and specifically the Integrated Campaigns team.

MSF Canada is looking for someone who will be responsible for:  

• Develop direct mail campaigns in line with integrated direct marketing contact strategies to support fundraising revenue goals, working in collaboration with the MSF Canada team and suppliers/vendors.
• Contribute to the creative concept of direct mail appeals, and facilitate the review, translation, and internal approval processes. Support copy development by working with Fundraising Content Officers identify campaign themes and cases for support for direct mail, appeals; ensure fundraising best practice and brand guidelines are applied.
• Lead on the direct mail components for Dispatches, MSF’s biannual flagship magazine and annual Impact Report (print version), working with the Integrated Campaigns team and Communications around multi-channel and editorial strategy.
• Project manage the development and approval of strategic briefs and timelines for relevant campaigns across channels; work with suppliers/vendors and colleagues to ensure campaigns are running smoothly, and timelines and goals are being met.
• Track and coordinate payment for associated expenses of activities.

CLICK HERE for complete description. 

The successful candidate will bring to MSF Canada:  

• Campaign development and coordination; knowledge of fundraising campaign planning and execution; ability to use this knowledge to drive House, Mid-Level and Acquisition Direct Mail appeals and integration with activities across a variety of channels.  
• Vendor Management
• Stewardship, engagement and retention 
• Strategy, analysis, and reporting
• Demonstrated professional experience in the fields of fundraising, planned giving, or mass marketing
• Demonstrated experience with Project Management methodology and tools
• Strong computer skills with experience in Microsoft Office applications and databases
• Commitment to MSF Principles and cross cultural awareness
• Proficiency in verbal and written English 

MSF Canada will provide the following benefits:

• Starting 4 weeks' of vacation per year 
• Access to an Employee and Family Assistance Program (EFAP) 
• Flexible work hours and a hybrid working model 
• An accessible open concept, shared office space with bookable workstations (consisting of sit/stand desks, swivel chair, laptop with dock and double monitors) and various sized meeting rooms  
• A commitment to incorporating equity, diversity, and inclusion in everything  
• 5% RRSP contributions (no employee matching required) 
• Health Spending Account 
• Group insurance (Life, Dependent Life, AD&D) 
• Peace of Mind plan (prescription drug coverage, accidental dental, hospital care, etc.) 
• Annual professional development budget
• A positive and innovative office culture is based on core values of humanity, integrity and results

Candidates must be legally authorized to work in Canada; MSF Canada is not able to support or relocate candidates from outside Canada.

NOTE: Any questions or concerns regarding accommodation and accessibility may be addressed to the Human Resources team.