Roles and Responsibilities
Solution & Process Design Leadership
Own the end‑to‑end future‑state process design for the track by partnering with architects and functional leads; define standardized global processes with controlled localizations.
Facilitate structured design workshops to gather requirements, identify gaps, define KPIs, and convert business needs into epics, stories, and configuration aligned to value.
Ensure cross‑track alignment with I2M, P2P, S2P, R2R and adherence to enterprise architecture and data standards.
Produce and maintain process documentation, RACI, acceptance criteria, and drive sign‑off for releases.
Data, Integrations & Technical Alignment
Define business and data requirements for integrations across the Oracle Cloud SCM ecosystem, including WMS, TMS, Finance, Trade Compliance, 3PLs, and carrier networks.
Partner with integration teams to establish reusable patterns, API/OIC standards, error‑handling frameworks, and SLA throughput expectations.
Lead data readiness, including mapping, profiling, quality validation, conversion, reconciliation, and cutover data governance.
Testing & Quality
Build comprehensive end‑to‑end testing scenarios (functional, cross‑track, localizations, regulatory/EFD).
Drive defect triage, root cause analysis, and fix validation; manage SIT, UAT, performance & cutover rehearsal criteria.
Ensure quality assurance reviews, compliance with internal controls, and SOX/GxP where applicable.
Cutover, Go‑Live Readiness & Business Continuity
Define and maintain the track’s go‑live readiness criteria, cutover plans, dependencies, and environment strategy.
Validate business continuity and fallback models, ensuring readiness of carriers, 3PLs, trading partners, and service networks.
Support hypercare setup, war‑room cadence, stabilization KPIs, and early‑life support governance.
Business Readiness & Change Enablement
Identify training populations and partner with BFPs/SMEs to enable role‑based training aligned to localization needs.
Support OCM activities—persona impacts, communications, training, adoption metrics.
Drive UAT sign‑off, operational readiness (SOPs, carrier setup, freight audit readiness, 3PL SOW alignment, service parts policies).
Program, Vendor & Stakeholder Management
Act as the primary liaison between business and IT; provide direction to SI partners and internal teams.
Manage scope, risks, dependencies, decisions, and drive timely cross‑track resolution.
Provide transparent status reporting, KPI tracking, budget/burn oversight, and leadership updates.
Required Qualifications
Bachelor’s degree in Computer Science, IT, Business, or related field; 15+ years of relevant experience (Master’s preferred).
5+ years of hands‑on Oracle Cloud SCM (or equivalent ERP) with at least one global end‑to‑end deployment.
Deep experience in Transportation (OTM Cloud), WMS, Global Trade, 3PL connectivity, Freight Payment, Dangerous Goods, Service Logistics, Reverse Logistics.
Strong executive‑level communication, collaboration, vendor management, stakeholder alignment, and cross‑functional leadership.
Experience with organizational change management (OCM), readiness assessments, resistance management, and adoption planning.
Excellent analytical, problem‑solving, and decision‑making skills, with ability to manage risks in dynamic environments.
Familiarity with Agile/Scrum/Waterfall/Kanban, DevOps tools (Azure DevOps/Jira), and digital program governance.
Strong understanding of systems thinking across process‑data‑integration‑controls.
Able to work across global time zones; domestic/international travel required.
PMP certification preferred.
For roles outside of the USA- This role requires significant experience in the Digital Technology & Technical Product Management. Knowledge level is comparable to a Master's degree from an accredited university or college ( or a high school diploma with relevant experience).
For roles in USA - Master's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).
Desired Characteristics
Experience in regulated/healthcare supply chains, GxP validation, and SOX/controls.
Knowledge of costing/financial impacts (landed cost, freight accruals).
ERP certifications in Oracle Fusion, OTM/GTM Cloud, WMS Cloud, Advance Inventory, etc.
Experience with analytics and KPI frameworks for service and supply chain operations.
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Placement within this range depends on:
Relevant skills and qualifications
Prior job-related experience
Internal equity considerations (alignment with colleagues in similar roles) e.t.c.
We review pay ranges regularly to ensure they remain competitive with the external market and align with our internal equity considerations.
In addition to base salary, our employees have access to a comprehensive package of benefits and allowances, which may include:
Health & wellness coverage
Retirement and or savings plans
Allowances or benefits to support role requirements (e.g., mobility, transport, or role-specific needs such as a company car or allowance where applicable)
Work-life balance support (e.g., flexible working, leave programs)
Recognition and incentive programs aligned with performance and company success
The exact benefits package depends on the role, location, and employment terms as specified in the Colleague Value Proposition document that will be shared prior to the interview or at the offer discussion stage.
Performance Bonus: Details to be shared during offer discussions
Relocation Assistance Provided: No