Job context:
Citi is revolutionizing the future of digital asset management and blockchain integration. The Investor Services business is dedicated to building innovative solutions that redefine security, efficiency, and accessibility in the digital economy. Join a team where innovation is not just a buzzword, but the core of our DNA.
Investor Services Operations comprises of multiple operations groups supporting our Custody (Global and Direct), Funds and Execution Services businesses. This new and exciting space for our clients where our business is looking to lead the way.
Responsibilities:
• Oversee the end-to-end digital asset settlements process, ensuring timely and accurate execution of all transactions
• Act as the Subject Matter Expert (SME) for digital asset settlements, providing operational guidance and resolving complex transaction issues
• Lead and mentor settlement analysts, ensuring adherence to internal procedures, control frameworks, and quality standards
• Manage escalations, settlement failures, and process disruptions, implementing root cause analysis and preventive action plans
• Maintain comprehensive process documentation, ensuring all records meet audit and compliance requirements
• Monitor process metrics and operational dashboards to identify risks, inefficiencies, and improvement opportunities
• Collaborate with internal stakeholders, including technology, product, risk, and compliance teams, to address operational challenges and system enhancements
• Support senior management in executing strategic initiatives, change programs, and special projects
• Ensure the team remains up-to-date with industry developments, regulatory changes, and evolving blockchain settlement practices
• Foster a culture of accountability, operational excellence, and continuous improvement within the team
• This team operates within a 24/7 shift model to ensure continuous operational coverage
Requirements:
• Minimum 7-10 years of experience in securities settlements, with hands-on experience in digital asset settlements or strong product knowledge of digital assets
• Proven track record in leading operational teams and managing high-volume, high-value transactions
• Deep understanding of blockchain transaction flows, settlement finality and custody infrastructure preferred
• Proficiency in reconciliation tools, blockchain explorers and settlement tracking systems preferred
• Advanced Microsoft Excel skills for operational reporting and analysis
• Excellent problem-solving and decision-making
• Ability to manage operational risk and maintain control discipline
• Effective communication and stakeholder management skills
• Adaptability to fast-evolving digital asset technologies and processes
We offer:
We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.
By joining Citi, you will not only be part of a business casual workplace with a hybrid working model, but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
• Generous holiday allowance; increasing with tenure
• A discretional annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Access to an array of learning and development resources
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We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
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This job opening is for an existing job vacancy.
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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View Citi’s EEO Policy Statement and the Know Your Rights poster.