Desktop Support Engineer

At IMC, technology is at the core of everything we do, and how we build and maintain our user space infrastructure is key to our global success. Our Operations Engineering team designs, automates, and scales the systems that power our workstations, tools, and user environments across our Windows environment.

As a Desktop Support Engineer, you will be the first point of contact for our trading and technology teams, ensuring they have reliable, high-performance systems to do their best work. You'll troubleshoot issues, deploy hardware and software, and contribute to projects that improve how we support our users. This role is ideal for someone early in their IT career who thrives on variety, learns quickly, and is eager to grow their technical expertise in a fast-paced trading environment.

Your Core Responsibilities:

• Provide frontline on-site technical support for hardware, software, and peripheral issues across Windows and MacOS operating systems
• Deploy, configure, and maintain end-user devices through Intune and JAMF
• Support productivity tooling such as MS Office, Jira, Confluence, MS 365
• Troubleshoot and resolve incidents related to operating systems, applications, networking, and authentication
• Manage user accounts, permissions, and group memberships in Active Directory, Okta and MS 365
• Collaborate with colleagues across APAC, Europe, and the US to deliver a consistent user and admin experience

Your Skills and Experience: 

• Tertiary qualifications in Information Technology or Engineering with strong academic results, or relevant experience in lieu
• 1-3 years of experience in a Desktop Support, Helpdesk, or similar IT support role
• Experience with hardware troubleshooting across desktops, laptops, and peripherals
• MDM administration experience – JAMF/Intune/Workspace ONE etc.
• Familiarity with Active Directory and Windows 11, including troubleshooting and configuration
• A passion for technology and proven ability to learn new technologies
• Strong communication skills with the ability to support users of varying technical skills
• Ability to work effectively under pressure and prioritise competing demands