Deskside IT Support Analyst

Job Description:

Job Description

Position Title: Deskside IT Support Analyst

Function: Information Technology – Service Delivery

Location: Site-based / Onsite

Reports To: Manager, Service Delivery / IT Manager

Work Model: Onsite

About Terex

Terex Corporation is a global leader in specialized equipment solutions serving essential industries such as construction, utilities, waste and recycling, and materials processing. At Terex, we are committed to safety, inclusion, and continuous improvement, guided by The Terex Way values: Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship.

Position Summary

The Deskside IT Support Analyst is responsible for providing frontline technical support to end users, ensuring reliable operation of end-user computing devices, applications, and related technologies. This role delivers hands-on, onsite and remote support, maintains high service levels, and contributes to a positive end-user experience aligned with Terex Service Delivery standards.

Key Responsibilities

• Provide onsite and remote technical support for end-user hardware, software, mobile devices, peripherals, and telephony.
• Install, configure, troubleshoot, and maintain desktops, laptops, printers, and other IT equipment.
• Diagnose and resolve issues related to Windows operating systems, corporate applications, and network connectivity.
• Escalate complex technical issues to appropriate IT teams following defined procedures.
• Document incidents, service requests, resolutions, and procedures in the IT Service Management (ITSM) system.
• Support local and global IT projects, including technology deployments, upgrades, and continuous improvement initiatives.
• Maintain accurate inventory records of IT assets and equipment.
• Ensure compliance with Terex IT policies, security standards, and best practices.
• Deliver an excellent customer service experience and maintain professionalism in all user interactions.

Required Qualifications

• Associate or Bachelor’s degree in Information Technology, Computer Systems, or a related field, or equivalent experience.
• Minimum 2 years of experience in Deskside Support, IT Support, or End User Support roles.
• Strong working knowledge of Windows operating systems and Microsoft applications.
• Experience with Active Directory, user account management, and permissions.
• Solid troubleshooting skills for hardware, software, and peripheral devices.
• Strong customer service orientation and communication skills.
• Ability to work effectively in an onsite, fast-paced environment and manage multiple tasks simultaneously.

Preferred Qualifications

• Experience supporting users in manufacturing or global corporate environments.
• Familiarity with ITSM tools (e.g., ServiceNow or similar).
• IT certifications such as ITIL, CompTIA, or Microsoft are a plus.
• Basic knowledge of networking concepts (LAN/WAN) and mobile device support.

Behavioral Competencies (The Terex Way)

• Integrity & Respect: Acts ethically and collaboratively in all interactions.
• Improvement: Continuously seeks opportunities to enhance processes and service quality.
• Servant Leadership: Demonstrates a strong commitment to supporting end users.
• Courage & Citizenship: Takes initiative, accountability, and supports a safe and inclusive workplace.

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

Terex Overview:

Terex Corporation is a global leader in specialized equipment solutions, serving essential sectors such as emergency services, waste and recycling, utilities, and construction. Our diversified portfolio positions us in resilient, high-demand markets with strong long-term growth potential.

We design and manufacture advanced specialty vehicles—including fire, ambulance, and recreational vehicles—alongside waste collection vehicles, materials processing machinery, mobile elevating work platforms, and equipment for the electric utility industry. Through our global dealer, parts and service network and true value-creating digital solutions, we deliver best-in-class lifecycle support, helping customers maximize return on investment.

With a strong manufacturing footprint in the United States and operations across Europe, India, and Asia Pacific, Terex combines global reach with local expertise to capture opportunities worldwide. Our strategy is clear: exceed customer expectations, invest in innovation, leverage our diversified portfolio, and deliver consistent, profitable growth for our shareholders.

For more information, please visit www.terex.com.

Additional Information:

We see inclusion as a key to our success and are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions, ensuring equity within our workplace. As an Equal Opportunity Employer, employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including Westfield health care for you and your dependents, contributory pension scheme, life assurance cover, employee stock purchase plan and access to global learning and development programs offering accredited and specialist training.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the Recruiting department (person or department) at Globaltalentacquisitions@terex.com