Deputy Station Manager

The Deputy Station Manager supports day-to-day operations of the Centralized Inspection Facility (CIF) and serves as the acting lead in the Station Manager’s absence. This role helps ensure safe, compliant, efficient inspection operations while delivering a high-quality customer experience and supporting station performance goals (safety, budget, and inspections).

Key Responsibilities

Operations & Safety

• Support the Station Manager in achieving station safety, budget, and inspection performance targets.
• Maintain a safe, productive work environment for all employees.
• Ensure inspection lanes operate efficiently and in accordance with SOPs and program requirements.
• Complete and submit accident reports in accordance with current SOP.

Customer Experience

• Own customer service goals and help drive consistent, professional service across the station.
• Return customer calls routed from the 888‑NJMOTOR line as requested by the Customer Service Department.
• Investigate and resolve customer inquiries, comments, or compliments as needed.
• Explain emissions and safety inspection results to motorists when additional clarification is requested.
• Under the Station Manager’s direction, evaluate lane technicians on customer service performance.

Compliance & Documentation

• Ensure lane technicians process and collect required inspection documentation (e.g., Emissions Repair Forms, repair receipts, and related paperwork).
• Issue waivers to qualifying vehicles in accordance with applicable regulations and program requirements.

People Leadership & Administration

• Assist with payroll and timekeeping activities.
• Support interviewing and hiring activities as directed by the Station Manager.
• Help monitor, evaluate, and document employee performance.
• Conduct disciplinary investigations and determine appropriate actions as directed by the Station Manager.
• Promote positive employee morale and maintain strong public relations between the company and customers.

Additional Duties

• May be assigned to work at other locations as needed (e.g., in the absence of the Station Manager or Deputy Station Manager).
• Perform other duties as assigned.

Qualifications

Required

• High School Diploma or equivalent
• Valid driver’s license
• Ability to drive vehicles with a manual transmission
• Must possess and maintain a New Jersey Vehicle Inspector’s License
• Ability to meet and complete Parsons training requirements
• Automotive and instrumentation aptitude

Preferred

• Associate or Bachelor’s degree; advanced training a plus
• 2+ years of management/supervisory experience in an automotive environment
• Bilingual skills

Skills & Competencies

• Demonstrated ability to foster a positive, productive work environment
• Strong customer service mindset and teamwork orientation
• Excellent written and verbal communication skills; ability to interface effectively with motorists and senior management
• Ability to work independently and make sound decisions within established policies
• Computer/keyboard proficiency
• Ability to successfully complete Parsons training program requirements