Job Title
Deputy Manager – Soft Services
Job Description Summary
Job Description
Job Title: Deputy Manager – Soft Services
Business Unit: DLF – NCR2 Commercial
Location: Grade-A / Premium Commercial Assets
Reporting To: Facility Manager / Cluster Head
Role Purpose
To ensure best-in-class soft service delivery across DLF NCR2 commercial assets by maintaining zero-tolerance hygiene standards, superior aesthetics, statutory compliance, and high client satisfaction in line with DLF brand expectations.
Key Responsibilities
1. Housekeeping & Hygiene Management
- Ensure zero-tolerance hygiene standards across common areas, washrooms, AHUs, basements, shafts, utilities, and premium zones.
- Implement DLF-defined SOPs, color-coding, 5S, chemical control, and MSDS compliance.
- Monitor deep cleaning, façade cleaning, carpet & upholstery care, and seasonal cleaning drives.
2. Vendor & Manpower Management
- Manage DLF-approved soft service vendors (housekeeping, façade, pest control, landscaping, pantry).
- Ensure 100% manpower deployment, grooming, PPE compliance, and attendance validation.
- Control absenteeism, replacement, and skill mapping of staff.
3. Audit, Compliance & Safety
- Prepare sites for BSC, ISO, Internal DLF audits, and Client audits with zero observations.
- Ensure strict adherence to EHS, statutory norms, and DLF safety guidelines.
- Conduct joint inspections, toolbox talks, and mock audits.
4. Client Interface & Escalation Handling
- Act as single-point owner for soft services issues raised by tenants, corporate clients, and DLF leadership.
- Ensure complaints logged via Knowcross.
5. Cost Control & Budget Adherence
- Optimize consumables, chemicals, and equipment usage in line with approved budgets.
- Prevent pilferage and misuse through stock audits and reconciliation.
- Support management in cost-saving initiatives without impacting service quality.
6. Premium Asset Upkeep
- Maintain DLF Grade-A asset aesthetics, washroom ambience, lobby presentation, and façade cleanliness.
- Coordinate with engineering teams for integrated cleaning and shutdown activities.
INCO: “Cushman & Wakefield”