Deployment & Change Manager

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

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Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

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Role ID – C004633

Role Duties and Responsibilities

• Undertakes basic risk management activities.
• Maintains documentation of risks, threats, vulnerabilities and mitigation actions.
• Uses standard techniques to elicit, specify, and document requirements for simple subject areas with clearly-defined boundaries.
• Assists in the definition and management of requirements.
• Assists in the creation of a requirements baseline.
• Assists in investigating and applying authorised changes.
• Applies tools, techniques and processes to track, log and correct information related to configuration items.
• Verifies and approves changes ensuring the protection of assets and components from unauthorised change, diversion and inappropriate use.
• Ensures that users comply with identification standards for object types, environments, processes, life cycles, documentation, versions, formats, baselines, releases and templates.
• Performs audits to check the accuracy of the information and undertakes any necessary corrective action under direction.
• Develops, documents and implements changes based on requests for change.
• Applies change control procedures.
• Applies tools, techniques and processes to manage and report on change requests.
• Summarizes the overall process for developing new software for the company product line.
• Differentiates respective roles and responsibilities of software engineering and other functions.
• Identifies common issues and considerations for bringing a new product to marketplace.
• Describes major phases, checkpoints and deliverables.
• Provides status reports for implemented IT service changes to senior management.
• Implements routine changes in a live IT service environment.
• Generates schedule and time estimates for IT service changes.
• Participates in analyzing the risks, costs and benefits of proposed IT service changes.
• Documents the procedures and changes made in IT service.
• Clarifies the similarities and differences among life cycles; easily labels and describe each phase.
• Explains the basic concepts of a structured approach to application development.
• Describes associated standards, procedures and guidelines for the system development life cycle.
• Highlights the major phases, activities, checkpoints and deliverables in the system life cycle.
• Provides real time technical expertise and coordination in execution of deployment of change as part of Release & Deployment process, follows all predefined instructions and preparatory work in accordance with NCI Agency Change Management Directives, ESOC Service Operating Procedures and Service Operating Instructions.
• Supervises deployment of changes or maintenance activities and ensure customer's situational awareness and acceptance;
• Manages lifecycle of change deployments and maintain an approved/emergency service interruption calendar;
• Provides support at every stage of change/release and deployment management, collaborates with Customer Representatives and Change Coordinators regarding identification, assessment and planning to prevent potential impact to any IT Service delivered by NCI Agency.
• Assist Duty Control Officers regarding Emergency/High impact changes, highlighting issues that could have a direct effect to the Organisation;
• Oversees deployment management activities, ensures changes are properly documented within the ITSM toolset, offers status updates to higher management as/when required, ensuring that all changes are properly coordinated and accepted by all stakeholders;
• Contributes to early project involvement and Continual Service Improvement (CSI) processes, including developing, reviewing and updating SOP's, SOI's and Agency Instructions.
• Deputize for higher grade staff, if required;
• Performs other duties

 Essential Skills, Experience and Certifications

• 3 years of practical experience in performing change requests from initiation to closure while engaging with relevant process owners and stakeholders.
• Experience in IT Service Management and practical experience in the execution of ITIL Service Operations and Transition processes;
• Experience of adopting a customer-focused approach in Operations Centre environment and proficient in use of related toolsets (e.g. ITSM, Remedy);
• ITIL Foundation Certification

 Desirable Skills, Experience and Certifications

• Achieved industry standard certifications, such as Cisco Certified Network Associate (CCNA) or COMPTIA Network+ or similar.
• Working in an international environment comprising both military and civilian elements;
• Knowledge of NATO responsibilities and organization, including ACO and ACT.

 Education

• Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience.

 Working Location

• Mons, Belgium

Working Policy

• On-site

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance