About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.
This specific role requires an individual who has managed complex rollouts in a fast pace and challenging environment, capable of leading a team and delivering to customer deliverables and expectations. This will need to be supported with evidence of similar work experience.
Needs to be extremely competent in all office packages, understands concepts of project management and needs to be confident in managing multiple sub contractors to meet NCR's key customer deliverables. Person needs to be a self starter and a good team player.
Good clear communication either written or verbal is a must. Below you will find a generic PMA position profile. The primary role of the Implementation Manager (PMA) is to act as the principal NCR Services representative for Installation, Moves and Changes (IMAC) Management.
In this role, the PMA will have the knowledge and skills to manage appropriate resources in processing Program of Works - Project Scheduled activities.
The individual will have developed an understanding of the relationship between project deliverables, customer satisfaction and revenue generation. Also the individual will understand the requirements for managing a team of Implementation Coordinators and associate satisfaction.
The PMA job function focuses on 5 key areas:
1) Management Responsibilities
2) Programme of Work Management
3) Revenue Control and Financial Management
4) Escalation Management
5) PMA will be aligned to a Project Manager to manage the operational requirements of given projects.
The PMA is responsible for the management of the Implementation Coordinators in their respective area and ensure that they are working within NCR Code of Conduct.
The PMA is responsible for ensuring procedures and processes (including escalations) are followed to effectively achieve processing of the requests, Processing Requests for Installation – Distributing Documents, Processing the Electronic Certification Forms and Revenue Reconciliation. The PMA is responsible for ensuring that Objectives and Appraisals are performed and followed through on a regular basis.
The PMA is responsible but not accountable for the data integrity of various NCR systems. It is the responsibility of the PMA to advise and coordinate with many implementation roles such as Project Managers, Service Operations Support and Implementation Managers/Coordinators as NCR implements its solutions and to escalate implementation issues that impact NCR Services resources. The PMA is a customer facing role both terms of regular meetings as and when required as well as written and verbal communication.
The PMA has the responsibility of drafting customer reports and providing input where required.
Education and Experience Requirements Key Areas of Responsibility (but not limited to) Management
C1 Czech language skills
• Ensure sufficient staffing and training levels, including performance appraisals of Implementation Coordinators where possible
• Responsible for ensuring procedures and processes (including escalations) are followed to effectively achieve predefined metrics.
• Responsible for providing reports on all aspects of team performance and scheduled service activities.
• Monitor progress on escalated problems and organize any actions that may be required to resolve the issue.
• Ensure the data integrity of NCR systems and tracking tools
• Effectively manage NCR partners to required deliverables and SLA’s.
• Responsible for ensuring that all IMAC activities are scheduled as per Customer Request
• Responsible for ensuring that checks and processes are in place so that all IMAC activities are executed successfully Revenue Reconciliation and Financial Management
• Responsible for reviewing partner billing summaries
• Responsible for preparing customer billing summaries
• Customer Interaction
• The PMA is the second level escalation point for internal and external customer queries.
• The PMA is required to attend regular customer reviews and may need to work on customer site to suits the needs of the customer and assigned projects. Reporting
• The PMA is responsible for preparing Customer Installation Performance
Reporting
• The PMA is responsible for preparing Internal Installation Reporting
• Initiate Process Documentation as and when required. Work Environment
• Interact regularly with requestors(s).
• Interact regularly with region management.
• Typically works in an office environment.
• Interacts regularly with other Business Units (i.e. sales teams).
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Offers of employment are conditional upon passage of screening criteria applicable to the job.
Company Benefits:
Private Health Insurance
Employee Referral Bonus Program
Wellbeing Resources
Baby Bonus
Life, Accident & Disability Insurance
Numerous opportunities for internal career pathing and advancement
Discounts for employees at NCR Atleos partners
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
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