Dental Administrator - Richmond Hill

Get to Know Us: 

Schedule:  

Monday to Friday 8:30 am to 5:30 pm

What Sets Us Apart: 

• Grow Without Limits: We’ll match your ambition, curiosity and drive to be your best with award-winning education, hands-on experience, real recognition and proven pathways that grow your expertise on your terms. Training is provided monthly for the clinic, and we host two lunch-and-learn sessions each month to support ongoing learning, development, and team connection.
• Brilliant Rewards: Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program 
• Build Your Career with Us: Be part of a team that shares expertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth 
• Culture & Flexibility: Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth 

The wage for this Dental Administrator position is $25.00 - $30.00/hour depending on skills, experience, and location. 

Please note that this is a replacement job opening. 

Your Role: 

• Welcome and assist patients upon arrival, creating a warm, confident, and lasting first impression — as you are often the first face patients see and the first voice they hear over the phone, this role plays a critical part in shaping the entire patient experience. We are looking for someone who naturally elevates every interaction and sets the tone for exceptional care from the very first moment of contact.
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps 
• Effectively manage the recall system and maintain accurate, up-to-date patient records 
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations 
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts 
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments 
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner 
• Dentalcorp is Canada's largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. 

About You: 

• Exceptional Administrator with excellent written and verbal English communication skills, strong organizational abilities, and a professional, client-focused demeanor.
• Minimum 1 year of Dental Administration experience is required 
• Experience with dental software programs is required, preferably Dentrix
• Clinical background is considered an asset 
• Strong patient-first mindset with a passion for creating outstanding experiences

Application Information: Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve. While we thank all applicants for their interest, only those selected for further consideration will be contacted. Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case-by-case basis.