Delivery Readiness Manager

Delivery Readiness Manager

  

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Job Description:

Job Description: Services Delivery Readiness Manager

Position Overview:
We are looking for a highly organized and proactive Services Delivery Readiness Manager to ensure the successful launch and ongoing delivery of services offerings by preparing teams, processes, and tools for optimal execution. In this role, you will act as the critical link between product management, service delivery, and operations teams, ensuring that all stakeholders are aligned and ready to deliver exceptional service experiences to our customers.

The ideal candidate will possess strong project management skills, a deep understanding of operational readiness, and the ability to drive cross-functional collaboration to ensure seamless customer experiences.

Key Responsibilities:

Readiness Planning and Coordination:

• Develop and implement service delivery readiness plans for new and updated services offerings.
• Collaborate with cross-functional teams (e.g., product management, operations, sales, and training) to ensure alignment on delivery requirements and timelines.
• Identify risks and dependencies for delivering services and coordinate mitigation plans.

Stakeholder Alignment:

• Act as the central point of contact for readiness activities, facilitating communication between product development, service delivery teams, and customer-facing teams.
• Ensure all relevant teams are informed, trained, and equipped to deliver new or updated services.
• Partner with sales enablement to ensure customer-facing teams have the knowledge and tools required to position and sell services effectively.

Process and Tool Optimization:

• Assess and enhance existing processes, workflows, and tools to ensure they support efficient delivery and scalability of services.
• Work closely with operations teams to define and document standard operating procedures (SOPs) for service delivery.
• Drive the creation or enhancement of tools, templates, and resources to support delivery teams.

Training and Knowledge Transfer:

• Collaborate with training and enablement teams to create and deliver training programs for delivery teams and relevant stakeholders.
• Ensure internal teams have the resources and documentation required to execute services effectively.
• Act as a subject matter expert (SME) for services delivery readiness and provide ongoing support to teams.

Performance Monitoring and Feedback:

• Track key performance indicators (KPIs) to measure the success of services delivery readiness initiatives.
• Gather feedback from delivery teams and customers to identify areas for improvement.
• Implement continuous improvement initiatives to optimize readiness processes and outcomes.

Change Management:

• Manage the rollout of changes to service delivery processes, ensuring minimal disruption to operations.
• Communicate changes and updates effectively to all relevant teams and stakeholders.

Qualifications and Skills:

• Education: Bachelor’s degree in business, project management, operations, or a related field. MBA or equivalent experience is a plus.
• Experience:
  • 5+ years of experience in service delivery, project management, product readiness, or a related role.
  • Experience in managing cross-functional projects and operational readiness in a fast-paced environment.
• Skills:
  • Strong project management skills, including the ability to manage multiple priorities and deadlines.
  • Exceptional communication and collaboration skills, with the ability to influence and align stakeholders at all levels.
  • Analytical mindset with a focus on problem-solving and process improvement.
  • Familiarity with service delivery models, customer experience principles, and operational best practices.
  • Proficiency in project management tools (e.g., Asana, Jira, or similar) and data analysis tools (e.g., Excel, Tableau).
  • Knowledge of change management frameworks is a plus.

What We Offer:

• The opportunity to play a pivotal role in the successful delivery of innovative services.
• A collaborative and supportive work environment.
• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth and development.

If you thrive in a fast-paced, collaborative environment and are passionate about delivering exceptional service experiences, we’d love to hear from you. Join us to help shape and optimize the future of our services delivery.

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Personal Initiative {+ 7 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#unitedstates

Job:

Services

Job Level:

Master

    

States with Pay Range Requirement

The expected salary/wage range for a U.S.-based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at https://myhperewards.com/main/new-hire-enrollment.html.

USD Annual Salary: $119,500.00 - $275,000.00

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

No Fees Notice & Recruitment Fraud Disclaimer

 

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

 

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.