Delivery Manager

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Delivery Manager, Forward Deployed Engineering

About the Role

The Enterprise Data & Analytics Enablement team is looking for a motivated thought- and action-oriented leader who will perform the role of Delivery Manager for our Forward Deployed Engineering Services team. This role is distinct in that it focuses on managing highly responsive delivery teams embedded within business units, operating in a dynamic, fast-paced environment with frequently shifting priorities and high visibility stakeholder engagement.

You will be a member of a dedicated Agile team operating primarily in a Kanban framework and will be accountable for the smooth flow of delivery work by implementing team goals through rapid iteration and continuous delivery. Your primary focus will be on day-to-day team management, driving and encouraging collaborative AI innovation discussions, removing impediments, and ensuring team velocity while maintaining flexibility to scale up to larger transformation initiatives, programs, and products in the Data, Analytics, and AI domains.

You will help build high-performing teams by providing direct support on ideation, product delivery, utilizing a deep understanding of Agile principles and team dynamics, with a client first approach. You will focus on optimizing delivery processes to increase speed to market, reduce deployment friction, and respond nimbly to business needs. You will be accountable for the quality-of-service delivery by practicing Sun Life Agile standards, shielding the team from external distractions while maintaining awareness of broader organizational priorities.

Candidates for this role must be eligible for Reliability Status Clearance, which requires that they have lived and worked in Canada for the past 5 consecutive years. No exceptions, please.

What will you do?

• Own day-to-day delivery cadence and team operations. Accountable for team planning, work management and resource allocation to ensure continuous delivery velocity while maintaining flexibility for priority shifts, aligned with business needs.
• Manage continuous flow and changing priorities. Operate effectively in a high-visibility environment where requirements and business priorities may shift frequently. Implement Kanban practices to visualize work, limit work-in-progress, and optimize flow across the team.
• Establish team structure and dynamics. Ensure that team members understand current priorities, their roles and responsibilities, foster good working relationships, and resolve conflicts swiftly to maintain momentum.
• Facilitate Agile/Kanban ceremonies and practices. Lead daily standups, backlog refinement, retrospectives, and other ceremonies. Track team-level metrics (cycle time, throughput, burndown) and use data to drive continuous improvement. Build team capability in Kanban principles and Agile practices.
• Identify, manage, and mitigate impediments. Act as a shield for the team by identifying and removing blockers, escalating issues to appropriate owners, and managing risks with particular emphasis on timely resolution to maintain delivery flow.
• Scale delivery for larger initiatives. When the team is tasked with larger transformation projects, programs, or products, work closely with Business, Architects and Delivery Directors to define delivery approach, establish project governance structures, and ensure sound, future-proof architecture is planned and implemented to technical quality standards.
• Contribute to thought leadership and strategic alignment. Become a member of the Data & Analytics thought leadership team, recommending solutions and products to business partners aligned to the D&A strategy and roadmap. Engage with stakeholders to educate on data and analytics capabilities.
• Drive process optimization and innovation. Contribute ideas for best practice improvements, process improvements, and innovative solutions that increase business value through delivery efficiency and team capability.
• Be AI ready.  Adapt and embrace AI potential for process improvement and change.

What will you need to succeed and achieve competitive advantages?

Required:

• University degree in computer science, data science, or related technology degree/diploma. Equivalent experience is also acceptable.
• 5+ years of experience as a delivery manager, technical lead, or equivalent experience in software/data delivery environments.
• 3+ years of hands-on experience with Agile methodology (Kanban / Scrum), including metrics tracking, work-in-progress limits, flow optimization, and continuous improvement practices. This is a core differentiator for this role.
• 3+ years of IT project management experience or strong familiarity with Software Development Life Cycle (SDLC) and delivery best practices.
• Experience managing small to medium-sized engineering teams (3-10 people) in fast-paced, high-visibility environments.
• Understanding of Generative AI(GenAI) capabilities with ability to identify and evaluate opportunities for business value creation and problem-solving
• Knowledge of data pipeline, ETL, or data engineering concepts.
• Understanding or hands-on experience in an AWS Cloud Computing environment.
• Ability to describe complex concepts and put them into action.
• Highly collaborative, excellent verbal and written communication skills.
• Strong business acumen with demonstrated ability to solve business problems through data-driven methodologies supported with GenAI capabilities.
• Ability to liaison between different business units and tech teams to plan and deliver complex projects with multiple moving pieces.
• Passion for GenAI, data and analytics as a career and a willingness to constantly self-educate to stay relevant and keep track of trends in the data space.

Preferred/Nice to Have:

• Advanced knowledge of Kanban theory, methodology, practices, estimating/sizing, planning, forecasting, reporting, conflict resolution, and facilitation.
• Experience executing data science projects.
• Understanding of predictive analytics and machine learning concepts.
• Experience working in banking, insurance, or healthcare industries.
• Knowledge of big data, analytics, and AI concepts.
• Experience with data science tools, BI/reporting platforms, or analytics solutions.

Unique Requirements: 

As a condition of the role, the successful candidate must obtain a Government of Canada Reliability Status security clearance through Sun Life

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.  

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

90,000/90 000 - 140,000/140 000

Job Category:

IT - Technology Services

Posting End Date:

26/03/2026