Delivery Assistant OFP

A Delivery Assistant partners with Hometown Delivery team members and works collaboratively to provide exceptional customer service to all accounts with product delivery and merchandising, responsible for the completeness and correctness of all delivered orders. The Delivery Assistant takes daily direction from the assigned Route/Swing Driver and reports directly into a Hometown Delivery Manager. 

WORK TASKS

A Delivery Assistant can be expected to perform the following tasks in this role as a routine part of their job:

Delivery Assistance

• Assists with deliveries to all scheduled accounts in accordance with Delivery Service Guidelines while adhering to all applicable driving and safety regulations.

• Unloads, loads, and moves product repetitively using appropriate equipment throughout shift while maintaining a clean, clutter-free and organized work area and backroom in all retail accounts as directed by the daily assigned Route or Swing Driver.

• Stocks all windows, cold boxes, coolers, hot shelves and displays in retail accounts quickly and efficiently as directed by the Route/Swing Driver.

• Rotates product to ensure quality standards are maintained; adheres to Andrews Guidelines as required.

• Assists and collaborates with the assigned Route or Swing Driver to ensure accurate and on-time deliveries.

• Performs all delivery duties in a friendly, professional manner.

• Adheres to all applicable driving and safety regulations; completes all annual OSHA, safety and compliance required training in a timely manner to ensure understanding of all safety and compliance requirements.

Collaboration and Communication

• Effectively communicates issues and opportunities to the Route, Swing Driver or Hometown Delivery Manager as needed to ensure customer satisfaction.

• Assists the assigned Route or Swing Driver to ensure a high level of customer service and satisfaction.

* This position requires working flexible and extended work hours, weekends and holidays.

* This position requires working flexible and extended work hours, weekends and holidays.

This list is not all inclusive of other tasks and subtasks that may be necessary in performing this role, but rather an overview of the role’s primary work tasks.

CAPABILITIES

A Delivery Assistant has a greater opportunity to succeed if they can develop and master the following job related capabilities and KSAs.

KNOWLEDGE

• Andrews Portfolio

• All Andrews Program

• Beer, Spirits and Distribution Industry

• Competitive Portfolios

• Category Management

• Customer Service Principles

• DOT Regulations and Guidelines

• Elevate Your Game Competencies

• Fleet Management Program

• Merchandising Literacy

• OSHA Policies and Procedures

• Packaging and Code Dates

• Quality Standards and Code Dates

• Safety Procedures and Polices

• SmartDrive Program

• Standards for Service Professionals

• Swap and Drop Procedure

• TABC Guidelines

SKILLS AND ABILITIES

• Ability to Operate Forklift, Pallet Jack, Lift Gate and Other Required Equipment

• Ability to Organize and Prioritize Workload

• Ability to Perform Basic Math and Write Legibly

• Ability to Solve Problems and Develop Potential Solutions

• Ability to Use a Dolly Properly

• Ability to Work Steadily at a Fast Pace to Meet Time Schedules and Deadlines

• Ability to Work Safely Within a Fast-paced Time Sensitive Environment and Drive Safely in All Kinds of Weather and Road Conditions

• Attention to Detail Skills

• Communication and Interpersonal Skills

• Customer Service Skills

• Reading Comprehension Skills

• Teamwork Skills

• Technical Aptitude/Computer/iPad Skills

QUALIFICATIONS

A qualified candidate for the Delivery Assistant role should satisfy the expectations below:

REQUIRED

• Valid Texas Driver’s License

• Familiarity with GPS devices

• Ability to Perform in a Physically Demanding Role on a Daily Basis; and Work in Extreme Weather Conditions

• Ability to Read and Understand English

• Ability to Perform Basic Math and Write Legibly

PREFERRED

• High School Graduate or Equivalent Certificate

• Previous Distribution Business Experience

• Previous Retail or Customer Service Experience

• Good Communication Skills

• Previous Physically Demanding Work Experience

PHYSICAL REQUIREMENTS AND ESSENTIAL FUNCTIONS

• Ability to stand and walk for extended periods of time.

• Ability to pull/push a load up to 100 lbs.

• On Premise:  Requires heavy and repetitive lifting/placement of products up to 165 lbs.

• Off Premise:  Requires heavy and repetitive lifting/placement of products up to 55 lbs.

• Bends, stoops, squats, kneels, crouches, crawls, climbs ladders and stairs, stands, walks, and turns/pivots frequently throughout duration of workday. 

• Requires ability to tolerate working in an environment with inside/outside ambient/extreme temperatures.

• Must be able to work in noisy and crowded environments.

• Driving may be required during the workday.

• Ability to use a personal computer for tasks such as communicating via email, inputting data and other forms of documentation using company and industry software.

• Ability to speak, hear, and see is required to communicate with employees, and to operate varied machinery, equipment, computers and vehicles.

• Hand-eye coordination and fine manipulation skills are necessary to operate computers and various facility machinery and equipment.

• Ability to perform job functions in compliance with company policies and procedures, including safety policies and best practices.

• Must be able to maintain a current/valid driver's license.

• Must maintain regular and punctual attendance.