Red Hat's Public Sector Customer Success team is looking for an experienced, enterprise-level system engineer to join us as a Dedicated Operations Technical Account Manager (DO-TAM) in the Aurora/Denver/Boulder, CO area.
In this role, you will work with a key government customer to provide hands-on "Day 2" operational support, administration, and integration guidance for Red Hat OpenShift Container Platform.
This is a fully onsite position: you will act as a dedicated resource, alternating between customers primary facility and other local facilities to tailor support for the customer's environments, facilitate collaboration with their other vendors, and advocate on their behalf.
What you will do:
Execute Day 2 Operations: Provide hands-on administration, integration support, and maintenance for Red Hat OpenShift clusters, ensuring platform stability and successful upgrades.
Onsite Presence & Mobility: Work onsite daily, alternating duties between Aurora, CO (approx. 70%) and two other local secure facilities in the Denver/Boulder area (approx. 30%) as mission requirements dictate.
Proactive Issue Prevention: Perform technical reviews and share knowledge to proactively identify and prevent issues before they impact mission-critical operations.
Customer Advocacy: Gain a deep understanding of the customer's technical infrastructure, hardware, and strategic goals to serve as their primary advocate within Red Hat.
Cross-Functional Collaboration: Partner closely with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve complex technical issues.
Guidance: Provide advice and guidance to customers about their current and future Red Hat products, specifically focusing on container orchestration and cloud-native solutions.
Case Management: Manage customer cases, maintain clear and concise case documentation, and deliver value to customers by documenting and sharing learnings through a defined knowledge management process.
What you bring:
Clearance: Active Top Secret/Sensitive Compartmented Information (TS/SCI) U.S. Government clearance is required.
OpenShift & Linux Expertise: 5+ years of Linux system administration experience, with specific hands-on experience in Red Hat OpenShift administration (Day 2 Ops), including installation, upgrading, and troubleshooting.
Container Proficiency: Strong understanding of container orchestration (Kubernetes), container registries, and micro-services architecture.
Support Background: Prior experience in a support, development, engineering, or quality assurance organization, particularly within the public sector.
Communication: Outstanding verbal and written communication skills; ability to convey complex information to customers clearly and concisely.
Agility: Ability to manage multiple issues and projects with an eye for detail and shifting priorities.
Local Travel: Valid driver's license and willingness to commute between multiple customer sites in the Denver/Boulder area.
Availability: Willingness to provide after-hours coverage (on-call duty) as needed.
Preferred Qualifications: Bachelor's degree in a technology-related discipline; Red Hat Certified Engineer (RHCE) or Red Hat Certified Specialist in OpenShift Administration.
Pay Transparency
Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.
About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Benefits
● Comprehensive medical, dental, and vision coverage
● Flexible Spending Account - healthcare and dependent care
● Health Savings Account - high deductible medical plan
● Retirement 401(k) with employer match
● Paid time off and holidays
● Paid parental leave plans for all new parents
● Leave benefits including disability, paid family medical leave, and paid military leave
● Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!
Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.
Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.