Decision Support Manager

We’re looking for a seasoned Decision Support Manager who is passionate about connecting data to business outcomes and crafting compelling stories that inspire action. The ideal candidate possesses a proven track record in analytics and data visualization, excels at transforming complex data into executive-ready insights, and demonstrates a natural curiosity and collaborative spirit. This is an ideal opportunity for a motivated, collaborative leader who thrives in a fast-paced environment, can bring structure to ambiguity, and has a strong bias toward ownership and execution.

Position Responsibilities:

• Reporting & Business Performance Insights
• Lead the delivery of recurring performance reporting (weekly/monthly) and executive-ready insights, including scorecards, dashboards, and narrative summaries.
• Translate business questions into measurable metrics and analysis, highlighting trends, drivers, risks, and opportunities.
• Design and maintain scalable reporting solutions (e.g., Power BI) with strong attention to data accuracy, controls, and usability.
• Establish and maintain important metric definitions, business rules, and documentation to enable consistent, trusted reporting.
• Support “source of truth” alignment across teams by strengthening data stewardship and governance routines.

Leadership & Stakeholder Management

• Provide day-to-day leadership and coaching for analysts (or operate as a player-coach depending on team structure), setting clear expectations for quality, timelines, and accountability.
• Build strong relationships across stakeholders to manage intake, prioritize work, and ensure clear ownership.
• Communicate complex findings in a simple, compelling way for leaders and diverse audiences.

How You Will Create Impact

• Improve the quality and consistency of performance reporting through standardization and governance.
• Provide leaders with decision-ready insights that drive measurable outcomes for customers and the business.

Required Qualifications:

• 7+ years of experience in business intelligence, analytics, decision support, performance reporting, or related roles.
• Strong experience delivering end-to-end reporting and insights
• Self-starter and ability to independently lead analytics projects from ideation to impact.
• Strong storytelling skills with the ability to distill complex data into simple, compelling narratives.
• Demonstrates curiosity and a passion for digging into data to uncover root causes and emerging opportunities
• Excellent communication and stakeholder management skills.
• Solid understanding of financial principles and how data drives operational and strategic decisions.

Preferred Qualifications: 

• Background in finance, accounting, or operations analytics.
• Familiarity with enterprise data environments and data governance guidelines.
• Experience in a large, matrixed organization (e.g., financial services or insurance) is an asset.

When you join our team: 

• We’ll empower you to learn and grow the career you want.  
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.  
• As part of our distributed team, we’ll support you in shaping the future you want to see. 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, OntarioHybrid

Salary range is expected to be between

$92,900.00 CAD - $142,900.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.