Dealer Engagement and Portfolio Specialist

Job Description

The Dealer Engagement & Portfolio team partners with internal stakeholders and dealers to manage contractual changes, ensure compliance with the Dealer Sales and Service Agreement (DSSA) and state franchise laws, and protect and optimize GM’s dealer network.

The Role 

The Dealer Engagement & Portfolio Specialist manages a national portfolio of dealer contractual change requests across all 50 states, ensuring timely, accurate updates to dealer records in alignment with the DSSA and state franchise laws. This role collaborates closely with dealers, field teams, Legal, and other internal partners to mitigate risk, maintain data integrity, and support a healthy, high‑performing dealer network.

What You’ll Do 

• Support dealer and GM leadership requests on contractual changes, dealer data, and program enrollments, processing dealer contractual changes in alignment with the DSSA and state franchise statutes.
• Track and update Change Requests, ensuring accurate activations, timely system updates (DNPS, CAT), zero clock violations, and on time completion in partnership with dealers, field teams, and senior specialists.
• Use DCICR, DMS, e‑signature tools, and standard templates to process Change Requests, draft professional dealer correspondence, and maintain accurate electronic files, regularly reviewing DMS and SharePoint to ensure ILM compliance.
• Assist with basic financial and forecast analysis to support dealer proposals, add‑point recommendations, and candidate assessments using established tools and benchmarks.
• Help gather documentation and background information for Legal and other stakeholders, following defined processes and checklists.
• Support training and continuous improvement by following and helping to update desk procedures and materials.
• Champion GM behaviors and a culture of inclusion, respect, and collaboration.

Your Skills & Abilities (Required Qualifications) 

• Bachelor’s degree in Business, Management, or related field
• 2+ years of experience in a fast‑paced automotive, office management, or related business operations environment
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and comfort working with databases and system‑driven workflows
• Strong attention to detail, time management, and ability to handle multiple tasks in a high‑volume environment
• Solid planning, documentation, and organizational skills with reliable follow‑through
• Strong written and interpersonal communication skills and ability to work effectively on cross‑functional teams
• Demonstrated analytical skills and interest in learning how to translate data into insights and recommendations
• Ability to handle confidential information with discretion and a high level of motivation, initiative, and ownership of work

What Can Give You a Competitive Advantage (Preferred Qualifications)  

• Experience with dealer contractual processes, state franchise statutes, automotive retail operations, and/or familiarity with DCICR, DNPS, DMS, and e‑signature tools

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. 

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.