Job Description:
Key Responsibilities
Multi-Channel Technical Support
Executive Influence: Transition conversations from "product pitches" to value-based business outcomes, quantifying how our solutions improve board-level security metrics
Sales Support: Lead technical discovery and "technical win" strategies to convert prospects into long-term partners.
Customer Success & Account Management: Partner with CS and Client Owners to conduct Strategic Security Health Checks, ensuring current clients are maximizing their security posture.
TAM Collaboration: Act as the Tier-3 escalation point for Technical Account Managers when solving complex architectural challenges or addressing sophisticated threat landscapes.
Proof of Concept (PoC) & Value Demonstration
Translate raw threat intelligence and security findings into persuasive business cases for C-level stakeholders.
Technical Strategy
Enablement & Market Intelligence
Construct technical assets such as competitive battlecards, RFP templates, and technical white papers focused on cyber risk mitigation.
Collaborate with Product Management to share "Voice of the Customer" (VOC) insights, ensuring the product roadmap remains aligned with real-world market demands.
Participate in industry forums and training sessions (e.g., MITRE ATT&CK) to maintain status as a leading SME in the cybersecurity ecosystem.
Solution Architecture & Experience Strategy
Ideal Customer Journey: Define and support the technical journey from initial demo to long-term adoption, ensuring no technical gaps exist between sales promises and delivery reality.
Modular Architecture: Design scalable security frameworks (MFA, SSO, PAM, XDR) that can grow with the client's business needs. (p. 1)
Risk Mitigation SME: Provide expert guidance on regulatory compliance (NIST, HIPAA, PCI) to help clients navigate audit requirements. (p. 1)
Enablement & Knowledge Sharing
Internal SME: Act as the "Product Ambassador," sharing R&D outcomes, new threat intelligence, and cybersecurity best practices with all client-facing resources. (p. 3)
Asset Creation: Develop technical guides, competitive battlecards, and "Voice of the Customer" (VOC) reports to empower non-technical sales and CS teams. (pp. 2-3)
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