Support Analyst II, IT Service Desk

Invenergy is North America’s largest privately held developer, owner, and operator of power infrastructure. With 25 years of trusted execution, we deliver reliable, affordable energy through a diverse portfolio that includes natural gas, solar, land-based wind, energy storage, transmission, and domestic manufacturing. Headquartered in Chicago, we develop, own, and operate large scale projects that power communities and support the energy future.

This position will be open for application for at least 3 calendar days from the posting date. This position will remain open for application based on business need, which may be before or after the 3-day posting window.

Support Analyst II, IT Service Desk

Position Overview
As an IT Support Analyst you will provide technical and troubleshooting assistance to employees across the organization, as well as escalate and assist, in complex incidents and projects with advanced-level IT systems teams. We are looking for an energetic, outgoing, customer service-oriented Helpdesk specialist to provide technical support to users both efficiently and responsibly. You will be on Invenergy’s IT front line solving end user technical challenges and providing support for all assigned technical areas for 2,700 employees in 40+ locations around the world. The goal is to make sure that customer service is maintained to the standards required while providing technical solutions to business problems.

Responsibilities

• Adhere to the company’s values and behaviors.
• Actively monitor and manage the helpdesk request queue.
• Provide competent, service-oriented support to end users as primary point of contact for company helpdesk.
• Provide first level contact and convey resolutions to customer issues.
• Walk customers through problem solving process.
• Follow up with customers, provide feedback and see problems through to resolution.
• Provide PC, MS Windows and other client software installations.
• Provide networking and systems triage.
• Perform light administration tasks.
• Work with project, network, and system teams to ensure user-friendly solutions and services are delivered.
• Research problems and identifies trends.
• Escalate tickets to appropriate group as needed.
• Track, route and redirect issues to the correct resources.
• Plan and participate in appropriate management and training activities.
• Collaborate with organization counterparts and department team members.
• Perform other duties as assigned.
• Preserve and grow your knowledge of help desk procedures, products and services.
• Responsibilities may require shift schedule responsibilities between the hours of 7AM-6PM CST.

Competencies

• Facilitation and change management skills.
• Strong analytical skills.
• Strong organizational and planning skills.
• Works well both alone and in a team setting.
• Excellent written and verbal communication skills.
• Excellent customer service skills.

Minimum Qualifications

• 2+ years of relevant experience in a helpdesk or related capacity.
• Knowledge of computing and computer systems, hardware, software, computer security systems, procedures, techniques and applications.
• Hands-on and remote helpdesk experience.
• Experience with Windows PCs AND Android and iOS mobile devices.

Preferred Qualifications

• Bachelor’s Degree in an information technology related field.
• Certifications such as A+, MCP, or similar.

The base pay range reflects the minimum and maximum target salary for the position. Invenergy considers a number of factors when determining base pay offers such as the scope and responsibilities of the position and the candidate's experience, education and skills.
 
In addition to base pay, the total annual compensation package may also include eligibility to participate in our bonus program(s) which are designed to reward individual and company performance. Your recruiter can share more about bonus eligibility for this position during the hiring process.
 
Invenergy offers a variety of other benefits including medical, dental and vision insurance, 401k, paid time off, etc.

Invenergy LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.