Job Description Summary
The Cyber Client Service Technician (C‑CST) – Team Lead is a hands‑on technical leader responsible for overseeing cybersecurity services delivered on clinical medical devices. This role provides day‑to‑day leadership for a team of Cyber Client Service Technicians while serving as a senior, customer‑facing cybersecurity expert. The Team Lead partners closely with customer Clinical Engineering, IT, and Information Security teams to ensure device cybersecurity, regulatory compliance, and service excellence.
This position combines people leadership, operational oversight, and advanced technical execution in a regulated healthcare environment.
Job Description
Key Responsibilities
- Team Leadership & Operational Oversight
- Lead, coach, and support assigned Cyber Client Service Technicians.
- Plan, assign, and balance workloads to meet contractual service levels and business objectives.
- Serve as first‑level escalation for technical, operational, and customer issues.
- Monitor productivity, case volumes, and workload distribution.
- Track, analyze, and report key performance indicators.
- Drive accountability, continuous improvement, and adherence to standard work.
- Support audits and corrective action plans.
Cybersecurity Technical Execution
- Keep up to date on administrative responsibilities (e.g., maintaining device level security information and internal service records in a timely manner, patch validation status, clinical device security and networking attributes – OS, MAC address, etc.).
- Utilize the GEHC escalation process, as needed, and work closely with security operations center agents to define and support implementation of corrective action plans to resolve customer issues in a timely manner.
- Identify potential sales leads and participate in sales opportunities (e.g., contract renewals, assist with promoting and implementing of revenue programs).
- Keep up to date with competitor information, device security bulletins and market trends.
- Perform and oversee device‑level cybersecurity services including patching and remediation.
- Own MedTech cybersecurity issues end‑to‑end.
- Troubleshoot complex cybersecurity issues on clinical devices.
- Assess device cybersecurity risks and implement mitigations.
- Maintain accurate device security records.
Customer & Stakeholder Engagement
- Act as GE HealthCare’s cybersecurity services representative.
- Partner with hospital IT and Information Security teams.
- Communicate risks, status, and resolution plans.
- Build trusted customer relationships.
Required Qualifications
- Associate or bachelor’s degree with 2+ years experience OR equivalent military experience
- Cybersecurity or IT networking experience in healthcare or regulated environments.
- Valid driver’s license and ability to meet background requirements.
- Cyber Security Certificates CISSP
Desired Qualifications
- Strong clinical expertise and knowledge across all GEHC systems and equipment. Background on NIST preferred.
- Experience troubleshooting and responding to customer concerns.
- Strong experience with clinical device security (patching, SW loads, vulnerabilities).
- Experience with supporting clinical device security programs.
- Strong working relationship with hospital IT and security professionals.
- Strong time management and organization skills and ability to juggle multiple responsibilities.
- Training and experience with imaging equipment.
- Operate with efficiency and sense of urgency.
- Willingness to learn and adapt to changing environments
Work Model
- Hybrid (remote work combined with on‑site customer support)
#LI-Hybrid
#LI-AA1
We will not sponsor individuals for employment visas, now or in the future, for this job opening.
For U.S. based positions only, the pay range for this position is $92,000.00-$138,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.
Additional Information
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: No
Application Deadline: May 01, 2026