Customs Operations & Special Procedures Lead

JOB FOCUS

To lead Global Customs Operations focused on implementing and maintaining Special Customs Procedures and Trusted Partner Programs (such as AEO and Trust & Check). This responsibility includes; providing conceptual and practical leadership and motivation to direct reports, successfully identifying opportunities for, obtaining licenses to operate and managing day-to-day implementation of Special Customs Procedures globally in the Global Logistics network. This is done through managing human and capital resources in the most efficient and effective manner, maintaining positive and cooperative relationships with key stakeholders. Regular presence in Manufacturing Sites may be required as part of stakeholder management.

 

 

JOB SUMMARY - MAIN AREA’S OF RESPONSIBILITY / ACCOUNTABILITIES

1. People Management

• Motivate and lead a team in the execution of operation objectives

• Actively develop strong strong and positive relationships with counterparts and key stakeholders

• Assure the appropriate development and training of all (in)direct reports

• Model and promote an attitude that embraces and navigates change, and seek opportunities to use change as means to increase performance capabilities

• Model and promote Pfizer values, codes of conduct, vision and missions

• Encourage an atmosphere of 100% stakeholder satisfaction, where expectations are understood and managed to the expectations of the stakeholders

• Establish an overall talent development and succession plan for the operations

• Provide assistance and expertise to the team for adequate decision-making

2. Relation with Customs Authorities and dedicated brokers

• Responsible for maintaining a favorable image of the company vis-à-vis customs authorities by establishing and maintaining an effective working relationship between the regional customs operations and national customs officials

• Maintain regular contacts with national customs authorities to ensure that current customs authorizations are timely reviewed or adjusted in line with the business evolution

3. Supervision Activities

• Control, plan and supervise the daily customs operations related to Customs Special Procedures, executed by regional or local colleagues or outsourced partners

• Ensure import and export instructions are timely provided to dedicated brokers (preferably via EDI)

• Assist colleagues in resolving day-to-day technical issues

• Problem solving intervention for complex customs topics

• Follow-up of new customs regulations/programs and ensure that new regulations are implemented

• Ensure that customs formalities are accomplished in full compliance with national regulations

• Ensure that current customs authorizations are timely reviewed or adjusted in line with the business evolution

4. Compliance

• Oversee and manage litigations and align global approach with peers

• Act as Trade Compliance specialist

• Ensure implementation and execution of adequate controls on the processes managed

• Strive for obtaining Trusted Partner status towards Customs Authorities and ensure maintenance of existing Trusted Partner certifications

• Manage operational relationship with regional dedicated broker teams

• Work closely with Pfizer operational stakeholders ensuring operational efficiency and effectiveness (Customer Fulfilment, GTS, Command Center, Quality, Finance, Tax, …)

5. Project Support & Continuous Improvement

• Drive continuous improvement in operations based on internal controls and litige findings

• Benchmark operations across the globe

• Identify and drive duty saving and compliance enhancement projects

• Actively participate in initiatives for GL Customs & Compliance scope extension

• Support of and participation in projects relevant to the team

• Seeking permanent improvement of work methods, by adhere IMEX, OPEX and Zero Defect methodology

 

 

KEY PERFORMANCE INDICATORS (KPI)

• Staff well trained and skilled (Training Records)

• Workload well balanced in all areas

• Staff is managed within the context of Pfizer Vision & Mission, codes of conduct and value

• Compliance with Customs Regulations

• Compliance with GxP requirements

• Correct and timely taxes payments to legal authorities

• No remarks as a result of customs audits

• Willingness to create appropriate climate for open communication and team spirit

• Personal contribution to a better working environment

• Works according to relevant SOPs and WIs

• Completes all required training in due time

 

QUALIFICATIONS

• University Degree in Logistics or equivalent

• At least 10 years experience in Customs Legislation

• Fluent in English and Dutch (mandatory), very good knowledge other languages in the region are a benefit (verbal and written).

• Good knowledge of SAP GTS.

• Knowledge of Excel, Word, Powerpoint, …)

COMPETENCIES – PERSONAL CAPABILITIES

• Experienced negotiator

• Stress resistant and ability to perform under pressure

• People management skills

• Highly pro-active and strong problem solving skills

• Seeks and strives for permanent improvement

Work Location Assignment: Hybrid

Pfizer's aim is to provide equality of opportunity in the recruitment process by avoiding any bias or potential discrimination on any grounds including (but not limited to): sex, age, race, religion or belief, sexual orientation or disability. At Pfizer we are creating an organization and promoting a culture that respects each individual's unique character and life experiences and reflects the diversity of our society, customers and markets. We will achieve this through fostering and sustaining an environment in which every colleague feels valued and supported.

Disability Inclusion

Our mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here!

Logistics & Supply Chain Mgmt