Customer Transformation - Senior Analyst

Kia ora,  

At PwC, our purpose is clear: to build trust in society and solve important problems.  

Join our diverse whānau of experts and be supported with coaching, flexibility, and a culture where you truly belong. Here, you’ll work with world-leading technology - including A.I. - bringing your people-focused skills and experience to deliver outcomes that matter.  

Ngā Kōrero mo tēnei tūranga / About the role 

As a Senior Analyst in our Customer Transformation team in Auckland, you’ll work on real problems that affect how people experience services and products — in banking, retail, government and beyond. Using design, analysis and systems thinking you’ll to turn ambiguity into clarity, and ideas into action. 

What you’ll do: 

• Spend your time listening, mapping, testing, workshopping and creating.  

• Be hands-on, working both visually and analytically.  

• Co-create solutions with designers, technologists, strategists and clients.  

• Bring a human-centred lens to large transformation programmes. 

• And contribute to projects that matter — from early problem definition through to implementation. 

Ngā pūkenga kei a koe / Skills and experience 

• 2–4 years’ experience in service design, CX, business analysis, or transformation, ideally in financial services or professional services organisations. 

• A relevant qualification in design, psychology, business or a related field. 

• Strong problem-solving and communication skills, alongside visual and creative capability 

• Confidence working with clients — preparing materials, facilitating sessions and contributing to recommendations. 

• Experience translating ambiguity into clear deliverables (e.g. journey maps, insights, miro boards, reports). 

• The ability to manage your own work, prioritise effectively and deliver to time and quality expectations. 

Ngā āhuatanga hirahira o te mahi ki PwC / Highlights of working at PwC NZ 

• Rewards - Discretionary bonus opportunities; generous referral bonuses; retail discounts & deals. 

• Growth - Global network; leadership development; A.I. tools and training; formal learning pathways. 

• Wellbeing - $250 annual wellbeing allowance; Life & income protection; Sonder/EAP/Headspace; 15 days’ paid sick leave; group-rate health insurance (eligibility applies) 

• Reputation - PwC is known for shaping tomorrow. Join us and you’ll accelerate your career while helping clients and communities solve their most important problems. 

• Flexibility - Flexible working; supportive coaching culture.

• Time off - Two paid recognition days off provided each year during our annual summer shutdown period; purchase up to two extra weeks’ annual leave.

• Whānau & community - Paid parental leave for all parents with flexible options and financial planning support; inclusive networks; paid volunteering leave.

Mo te aha tāu e tatari ana? / What are you waiting for? 

Hit the Apply Now button! If you want to learn about how you can grow and shine in your career at PwC, visit https://www.pwc.co.nz/careers.html