Customer Support Technician

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

 

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

 

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

 

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

Customer Support Technician works under the supervision of a mentor and senior team members to provide customer technical assistance and post-sales support. This role is primarily focused on learning by contributing to primary low revenue tier Customers, and from time to time working with more impactful Customers from other segments under the supervision. Customer Support Technician communicates inside the department (peers, mentor, line manager) to successfully support the Customers, with frequent communication towards other functions (Sales, Customer Growth, Customer Success, or providers/MNOs) and through periodical (not often) inclusion into various projects outside of the department. They are learning to become empathetic, technically skilled problem solvers, with a curiosity for digging to the root of problems and offering solutions.

Provide Technical Customer Support

• Act as a technical resource by providing technical assistance and post-sales support to customers (mainly around CPaaS portfolio of products)
• Serve on the front lines by troubleshooting technical problems and resolving any kind of technical issues with desired quality and customer satisfaction standard

Ensure high-level of customer satisfaction

• Respond to customer queries in a timely and accurate way in line with service level agreements
• Identify customer needs and help customers use specific features and functionalities on Infobip Platform and Product portfolio

Contribute to internal improvement initiatives

• Create and update support related technical documentation, customer details and know-how, and share with all the teams and technical community

Focus on Continuous Development

• Gain knowledge and develop your skills through day-to-day assignments and assisting more senior team members
• Be fully versed on Infobip products, platform, and integrations

Why you'll love it here • Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact. • Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5. • ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options. • Work-life balance and Well-being  - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations. • Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.  • Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start. • International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.  While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are. 

Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Read more about our hiring process.

#LI-SK1