We're all about helping brands turn ideas into impact.
Frontify’s brand platform transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns. Our people empower thousands of marketers and designers — including teams at Uber, Microsoft, Volkswagen, and Telefónica — to build engaging brands.
With headquarters in St. Gallen, Switzerland, and offices in London and New York City, we share a vibrant culture built on creativity, collaboration, inclusion, and joy. And we’re on the lookout for new team members to share our vision. If you’re ready for a brand-new adventure, keep reading!
Your team
We’re a diverse team of generalists who aim to know everything about anything Frontify. We love asking questions that drive learning and bringing that knowledge to colleagues and customers. Working cross-functionally, we bridge gaps between Technology, Business, and Services to create a panoramic view of the business. We’re a team that’s all about trying new things, and we’re people who value creativity, autonomy, transparency, solidarity, and boast a can-do attitude.
Your Mission
At Frontify, we believe great customer experiences start with great people—and the systems that empower them. As our Customer Support Team Lead, you’ll shape the future of how we support customers worldwide. You won’t simply run a function; you’ll guide and build a global team into its next chapter, bringing clarity, energy, and a builder’s mindset to everything you touch. You’ll set a bold vision for a modern, AI-powered, insight-driven support organization that’s deeply connected to Product and Engineering, leading and coaching diverse distributed teams across Switzerland and the US, elevating their technical depth, entrepreneurial thinking, and autonomy while building a unified 24/7 model that scales with our ambitions. This is a role for someone who thrives in a competitive landscape, loves solving complex problems with smart systems and even smarter people, and sees customer support as a powerful engine for product insight and customer success.