Customer Support Specialist (Customer Support Management)

Essential Duties and Responsibilities:

• Provides the first line of sales and customer service contact for the customers of the company

• Responsible for supporting the sale of distributed parts and services to all customers in all market segments

• Deals daily with customers via phone, fax, e-mail, electronics data interface and in person

• Advises sales management or sales co-worker of opportunities with customer in regards to sales, discount and pricing

• Ability to make on the spot decisions in regard to sales price on all products where appropriate as directed even when price changes are subjected to approvals

• Prepares and delivers customer quotations, process orders and closes sales

Basic Qualification:

• Proven ability to work effectively with functional and technical teams and provide outstanding customer service

• Possess good oral and written skills and ability to influence customers

• Ability to solve practical problems and deal with a variety of changing situations under stress.

• Possess strong organizational and interpersonal skills

• Ability to conduct and direct research into sales and products.

• Highly self-motivated, self-directed, and attentive to detail.

• Extensive experience working in a team-oriented, collaborative environment

Preferred Qualification:

• Minimum diploma or high school degree or equivalent

• Minimum 2-4 years’ experience in customer service and sales of aircraft parts and related products

• Relevant on the job training will be provided

• Experience of supervising a team of sub-ordinates is a plus

• Experience in SAP, Outlook, Excel, Powerpoint, Business Objects are a plus