Customer Support Specialist 80 – 100% (f/m/d)

Location:

Baden, Aargau, Switzerland

Job ID:

R0112328

Date Posted:

2025-11-17

Company Name:

HITACHI ENERGY LTD

Profession (Job Category):

Sales, Marketing & Product Management

Job Schedule: 

Full time

Remote:

No

Job Description:

The opportunity

Join our dynamic team and play a key role in delivering exceptional customer experiences. As a Customer Support Specialist, you will ensure smooth order handling, maintain strong customer relationships, and contribute to revenue growth through efficient coordination and problem-solving.

How you’ll make an impact

• Execute order booking and revenue processes in line with best practices. Monitor project progress and optimize resource utilization

• Resolve customer issues related to orders, technical queries, and payments by collaborating with Sales, Operations, Supply Chain Management, and other internal/external teams

• Recommend solutions for customer inquiries and coordinate with relevant teams to ensure complete handling of requests (e.g., production scheduling, quotes, pricing, invoicing)

• Proactively communicate issue status, clarify questions, and ensure a positive customer experience throughout the process

• Manage and coordinate repair requests efficiently
  Organize and execute demo deliveries in collaboration with Sales, customers, and technical experts

Your background

• Completed vocational training

• Minimum 3 years of experience in order handling, order management, and customer relationship management

• Solid knowledge of processes, tools, products, and SAP

• Proficient in MS Office (especially Excel); experience with Sales BI is a plus

• Fluent in English; German is an advantage

• Strong team player with excellent communication skills

More about us 

Our flexible working practices help you optimize personal and business performance while creating an environment where all employees can develop their skills and grow.

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