Customer Support Representative

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

• Technical Issue Resolution:  Act as the first point of contact for customers experiencing technical issues with their payment terminals. Diagnose and troubleshoot problems to provide efficient solutions.
• Customer Support: Offer exceptional customer service by actively listening to customer concerns, providing clear and concise explanations, and ensuring customer satisfaction.
• Product Knowledge:  Develop a deep understanding of our payment terminal products and stay up-to-date with technical advancements to assist customers effectively.
• Organisation: Maintain detailed records of customer interactions, including issue descriptions, resolutions, and follow-up actions.
• Team Work: Collaborate with colleagues and other departments to escalate and resolve complex technical issues, ensuring a seamless customer experience.

• High School Diploma or Equivalent
• Typically No Relevant Experience Required

• Previous customer service experience

• Industry Knowledge - Ability to develop basic payments industry knowledge
• Research - Basic ability to research issues and resolve customer inquiries
• Previous customer service experience preferably in a fast pace environment
• Ability to use multiple technical platforms simultaneously so strong IT skills required 
•  Strong problem solving skills and technical aptitude 
• Excellent communication and attention to detail in both verbal and written 
• Ability to work effectively in a fast paced environment 
• Flexibility to work within the specified shifts, including Saturdays

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.