Customer Support Representative

Customer Support Representative

Company:

Boeing (China) Co. Ltd.

Boeing is currently seeking a Customer Support Representative/Inside Sales to join our team located in Beijing or Shanghai, China on a full-time permanent basis. This Customer Support Representative/Inside Sales position is ideally suited to professionals with industry experience looking for career growth, enhancement, and challenges within the aviation industry.

The chosen candidate will provide representation and support to Boeing customers based in China. As this role is part of a global sales team, there will be an expectation to attend out-of-hour meetings with your peers and various stakeholders, however, with this comes some flexibility.

Position Responsibilities:

• Support sales to grow market share of Boeing proprietary parts and vendor proprietary parts.

• Maintain direct contact with customers before and/or after the sale, address customer issues in a timely manner, including but not limited to quotations, orders, payments, shipment discrepancies, AOGs etc.

• Leverage company resources to support customer commitments, gain competitive advantage, and foster business growth by developing a good understanding of Boeing products and services, process and operations, and resources. 

• Support sales team by developing and maintaining positive relations with customers.

• Support sales and campaign activities by contributing to the development of strategies and tactics close guidance.

• Consolidate information in necessary documents to clarify understanding of the business opportunities and arrangements for internal negotiation team. 

• Evaluate alternatives and make recommendations to the internal team.

• Research, review, and analyze information about competitors' products and services to develop a good understanding of competitor activities and improve our competitive position.

• Assist in the development of customer solutions by performing analysis of customer needs and available resources for specific products and solutions with guidance.

• Coordinate with sales to visit key accounts in their territory.

• Follow up quotations in a timely manner to help secure an order and where needed provide status to the appropriate sales team members and managers.

• Coordinate with sales, supply chain, and/or operation to expedite customer shipments.

• Ability to analyze data from Dashboard and act proactively.

Basic Qualifications

• Excellent written and oral communication skills in both Chinese and English is a must.

• Experience in the Aerospace industry.

• Good problem-solving ability.

• Eager to learn and grow.

• Ability for minimal travel domestically and internationally.

• Basic knowledge on electronic commercial platform/system.

• Good command of MS office

• Good team collaborative spirit

Preferred Qualification:

• SAP knowledge

• Customer service experience

• Bachelor’s Degree (or higher) in aviation related disciplines.

Work Authorization:

• Employer will not sponsor international applicants for employment visa status.
• Candidates must be legally authorized to work in the country/ region where the position is located. Benefits and pay are determined at the local level and are not on Boeing US-based payroll.

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Not a Shift Worker (China)