Customer Support Laboratory Specialist

A day at MKS/Atotech 

We are looking for a Customer Support Laboratory Specialist to join our MKS/ Atotech Laboratory in Poznań. In this role, you will be a key contributor to our analytical laboratory operations, supporting both internal teams and external customers through high‑quality analytical investigations, reliable reporting, and technical consultation.

Reporting directly to the Laboratory Manager, you will work in a regulated, safety‑focused environment, using advanced analytical techniques and instrumentation while ensuring compliance with quality standards and best laboratory practices. This position offers an excellent opportunity to develop your expertise in analytical chemistry while working in a collaborative, international setting. 

You will make an impact by: 

• Performing sample investigations based on internal and external customer requests, including evaluation and reporting of analytical results. 
• Documenting analytical procedures and tests in accordance with ISO 9001 requirements, as well as maintaining records and archiving related results and documents. 
• Acting as a contact person and technical consultant for customers on analytical topics. 
• Ensuring order and cleanliness in the laboratory, including segregation of chemical waste in accordance with national regulations. 
• Maintaining analytical instruments in line with SOPs and equipment guidelines. 
• Performing laboratory work in compliance with local quality requirements, applicable procedures, and best laboratory practices. 
• Following all safety regulations and ensuring safe handling of chemicals, including care for chemical inventory. 
• Supporting troubleshooting activities. 
• Ensuring confidentiality of information. 
• Supporting and training new colleagues, trainees, interns, and student assistants. 
• Providing required local reporting, including SAP/TCSP, HSE, and other applicable reports. 

Skills You Bring:   

• Bachelor’s degree in Chemistry, Chemical Engineering, or a related field 
• Fluency in Polish (minimum C1 level) 
• Communicative English proficiency (minimum B1 level) 
• Strong teamwork and communication skills 
• A structured and organized approach to work, with attention to detail 
• Motivation to follow and maintain high laboratory and safety standards 

Preferred Skills: 

• Initial experience in analytical chemistry 
• Very good practical and theoretical knowledge of instrumental analysis 

We Offer:  

• Competitive Compensation. Enjoy a fair and transparent salary structure and an annual bonus. We will share all the details with you before the first interview.  Professional Growth & Development. Take your career to the next level with our Internal Training Center and online Language Courses in the office.  
• Inclusive & Supportive Culture. Join a team that values diversity, collaboration, and open communication. We foster an environment where your ideas matter. 
• Health & Well-being. We care about your health! Access private health insurance, life insurance, Multisport Card contribution, wellness programs, mental health support, and weekly yoga sessions. 
• Extra Perks & Benefits. Enjoy a yearly vacation allowance, Christmas shopping cards, team-building activities, and annual company events. 
• Recognition & Rewards. Your efforts won’t go unnoticed. We offer an anniversary bonus and an outstanding referral program bonus. 

We can’t wait to receive your application! 

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Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to various export control regulations.  Applicants for these positions may be limited (by, for example, their countries of citizenship, country of origin, or immigration status) where required by law or governmental contact, and/or employment made contingent upon the issuance of appropriate governmental licensing.

MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies.  MKS is generally only hiring candidates who reside in states where we are registered to do business.

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: accommodationsatMKS@mksinst.com .

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