Our mission at Ello is simple and urgent: Maximize the potential of every child, everywhere.
We’re building the world’s first AI teacher to close that gap: one that listens, speaks, adapts, and inspires, just like the best human educators.
Our first product, Read with Ello, is already helping tens of thousands of kids each week learn to read. It listens as they read aloud, offers support when they stumble, and generates magical, personalized stories using generative AI. It works—and kids love it.
Now, we’re scaling that success into something even bigger: a complete AI teacher for all children. We’re building a real-time learning platform—one that combines language, speech, and memory to power personalized, interactive education for kids worldwide. We’re moving fast: we ship weekly, test directly with kids and families, and push the boundaries of what AI can do in education.
With the resources of the world's top investors and the heart of a public benefit corporation, we’re here to revolutionize how children learn globally. Featured on TIME’s Best Inventions and Fortune’s Change the World, Ello is a small, mission-driven team taking on one of the most important challenges of our time: to democratize education.
This role will be our first dedicated support hire in Kenya, and will build the foundations that ensure every family’s experience reflects Ello’s mission to maximize each child’s potential. This role will start as a part-time contract at 20 hours per week, but we expect it to grow over time.
This is not a traditional customer service role. You won’t just respond to messages — you’ll help set up how support operates locally from the ground up.
You will:
We are looking for someone who genuinely cares about people and takes pride in clear, warm communication — and who also gets curious about how to make work smarter and more efficient.
This role is about building strong foundations for support in Nairobi while delivering excellent day-to-day service.
Ello is a public benefit corporation on a mission to maximize the potential of all children. We’re currently around 50 people, headquartered in San Francisco with another office in Nairobi, Kenya.
Our team has deep expertise in artificial intelligence, K-12 education, and child development across institutions such as Stanford, Berkeley, Google, Apple, and more. We were part of Y Combinator’s W20 batch and are funded by world-class investors, including Goodwater Capital, Homebrew, Reed Hastings, Common Sense Growth, Ravensburger, Project A Ventures, Reach Capital, Khosla Ventures, WndrCo, Visible Ventures, and K9 Ventures.
We’re a small, collaborative team that takes each other’s voices seriously. Because our mission is to support all children, our team must be representative of the communities we work in; we place significant emphasis on ensuring diversity in our team and inclusion in our culture.
We feel enormously privileged to be one of the few companies with the opportunity to take a shot at truly revolutionizing education with AI at this inflection point in technology. We don’t take it for granted, so we work urgently to turn that vision into reality. We want to create an environment where we can all be our best selves, use our strengths to take Ello forward, and develop our skills. We want to have fun while working hard to do impactful things we’re proud of – and we believe it’s possible to do both.