Achievers

Customer Success Program Coordinator

Toronto Full Time
About Achievers
Achievers offers more than just a thank you program. Our employee recognition and rewards software inspires employees to recognize everyone, every day, everywhere. With 4.3 million global users, we empower employees across 190 countries. Visit us at achievers.com to learn more and check out our platform in action. Join our team of A-players who bring passion to our purpose and believe that meaningful change creates extraordinary outcomes — together, we’ll inspire recognition everywhere and achieve results that matter. 

Our commitment to you:
At Achievers, we hire you for you because we value the unique perspective and individuality that each person brings to our team. We are committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated. Together, we achieve more by combining our unique strengths, fostering collaboration, and inspiring each other to reach new heights. 

The opportunity:

We are looking for an operations-focused Billing & CSProgram Coordinator to support the Customer Success organization by managing the operational readiness of all customer invoicing and key workflows. This role ensures that monthly, quarterly, and one-time invoices are prepared accurately and efficiently, partnering closely with Finance to guarantee smooth billing execution. Beyond billing preparation, the role drives process improvements, addresses operational inefficiencies, and supports a variety of administrative and operational tasks that keep Customer Success running at scale. This is an ideal role for someone who thrives on structured workflows, process ownership, and operational excellence

Who You Are:
·       Operationally minded, highly organized, and energized by making processes run smoothly. 
·       Collaborative, dependable, and able to build trust across teams. 
·       Curious and proactive, always looking for ways to make things more efficient. 
·       Comfortable balancing recurring operational work with process improvement initiatives. 


Responsibilities: