Customer Success Manager

About the Role

We’re looking for a highly organized, proactive, and analytically strong Customer Success Manager to support our growing team. This is an excellent role for someone early in their career who wants broad exposure to account management, customer support, and growth marketing. You’ll help shape first impressions for new customers, assist with marketing initiatives, and ensure smooth day-to-day workflows across Terrakotta’s user base.

What You’ll Do

1) Onboarding and Activating Customers: Oversee the entire onboarding process, ensuring a smooth and effective transition for customers onto the Terrakotta platform.

2) Customer Support: Provide ongoing support to customers as they use Terrakotta, resolving issues and ensuring their success with the platform.

3) Customer Service Structuring: Develop onboarding materials, how-to guides, and other product-related content to assist customers and improve the user experience.

4) Marketing Initiatives: Lead and contribute to specialized marketing projects that drive engagement and customer activation.

5) Sales Support: Collaborate with the sales team on specific sales-related activities, assisting in closing deals by providing technical or product expertise.

Who You Are

• 0–2 years of experience in marketing, operations, customer success, or a related field (new grads welcome!).
• Strong communicator with excellent writing skills.
• Highly organized and reliable—able to manage multiple tasks and keep things on track.
• Familiarity working with Excel, Google Sheets, and other data analytics tools
• Comfortable learning new tools and stepping into ambiguous situations with a positive attitude.
• People-oriented and excited to help others succeed.
• Experience with light design tools (Canva) or marketing platforms (HubSpot, Mailchimp).
• Familiarity with CRM or project management software.
• Interest in tech, startups, or customer experience.

What We Offer

• Competitive salary range of $60k–$70k.
• Comprehensive benefits package (healthcare, PTO, etc.).
• Opportunity to work directly with the founding team from Palantir, Lyft, and McKinsey and grow quickly.
• A collaborative, supportive environment with plenty of room to explore new skills.