We are looking for a creative, motivated and deeply curious individual to help build our dynamic Customer Success team. Our dream Customer Success Manager loves a dynamic mix of relationship management, thinking strategically about how to increase awareness of PocketHealth programs within your accounts, and obsessing about delivering the best possible experience for our hospital partners & their patients.
Customer Success Managers are key members of our post-sales team and are responsible for leading customer onboarding and developing strategic relationships with existing customers (large health systems, community hospitals & outpatient imaging operators) with the goal of growing their book of business quarter-over-quarter and. You’ll be supported by a dedicated Marketing function who will work closely with you to achieve your account growth goals.
This is a full-time, work-from-home position with requirements for local travel to customer sites (0-2 days a week on average). Travel is primarily centred around the Southern Ontario region, but travel throughout Canada and the US may be required. You must be legally eligible to work in Canada and able to travel to the US for this role.
This job posting is for an existing vacancy. The salary range for this position is $70,000 - $90,000 annually. Salary is just one part of the story, though; this role is also eligible for a discretionary bonus, equity in the form of stock options and includes a comprehensive health and benefits package. We view our compensation as a total investment in your well-being, designed to support you both in your work and in your life outside of it.