RecordPoint is a data and information lifecycle management SaaS product designed to give highly-regulated organizations a competitive edge through safer, more secure, and better-managed data. We're a disruptor in our industry, set apart from competitors by our cutting edge technology and innovation-first mindset.
Our global customer list includes top-tier brands and government agencies like the City of New York, Westpac, National Australia Bank (NAB), Australian Prudential Regulation Authority (APRA), Security Benefit, Cupertino Electric, Australian Securities & Investments Commission (ASIC), Transport for NSW, Ausgrid, Pacific Gas & Electric (PG&E), and Delaware Life.
But there's more to us than the what we do — like the who behind it all. Team RecordPoint is made up of 100+ tech-driven professionals at the top of their respective fields. Together, we foster a supportive, collaborative and transparent environment, collectively working toward the singular goal of continuously doing better.
While we've got all the perks you'd expect — think truly flexible work arrangements, generous paid parental leave, 4 weeks annual leave and Employee Share Options — you might find that the greatest benefit of all, is the team you join.
The Opportunity:
RecordPoint is restructuring its customer-facing operating model to support the next phase of growth. At the centre of that transformation sits the Customer Success Lead, the person accountable for ensuring every RecordPoint customer, whether direct or partner-managed, progresses along the governance maturity journey, renews with confidence, and expands where value is proven.
This is not a traditional relationship-management role. The Customer Success Lead owns the execution engine of a playbook-driven customer journey model across Enterprise, Mid-Market, and, over time, SMB segments across Australia, New Zealand, Canada, and the United States. You will lead a team of 4-5 Customer Success Managers, own the CX Scorecard as an operating instrument, and act as the escalation point for customer health, renewal readiness, and expansion identification.