At SAFE Security, our mission is bold and ambitious: We Will Build CyberAGI — a super-specialized system of intelligence that autonomously predicts, detects, and remediates threats. This isn’t just a vision—it’s the future we’re building every day, with the best minds in AI, cybersecurity, and risk. At SAFE, we empower individuals and teams with the freedom and responsibility to align their goals, ensuring we all move towards this goal together.
We operate with radical transparency, autonomy, and accountability—there’s no room for brilliant jerks. We embrace a culture-first approach, offering an unlimited vacation policy, a high-trust work environment, and a commitment to continuous learning. For us, Culture is Our Strategy—check out our Culture Memo to dive deeper into what makes SAFE unique.
Location: San Jose, CA (Office-Based)
Experience: Up to 3 Years
Role Overview: As a junior Customer Success Engineer (CSE-1), you will be both a technical problem solver and a customer advocate. You will help customers onboard, troubleshoot, and gain deep value from the SAFE platform while using AI to maximize your efficiency and scale your impact. This role blends traditional customer success engineering with AI-supported operations, workflow automation, and tooling development. You will work with global teammates (US, UK, India), collaborate across product and engineering, and actively contribute to the evolution of our AI-first support experience.