We are looking for a Customer Solutions Engineering Specialist to take ownership of the order handling process in terms of prospecting/tendering/defining specifications, details, traffic calculations, dimensions, CAD- and lay-out drawings and estimation of installation and delivery times and costs. You will answer customer’s technical questions and support the salesperson with technical issues.
Customer Relationship Management
Supports the Salesperson by analyzing customers’ technical needs and develops proposals
Outlining how KONE’s products and services can provide clear solutions to meet these needs.
Customer contact for technical questions. May participate in planning / specification meetings.
Technical Sales Support In The Customer Process
Provides technical and costing support for the sales process
Coordinate specifications and delivery times with the Supply Line, Sourcing or local subcontractors.
Accountable for solution engineering
Ensure that the proposed solution fulfils the codes, regulations and safety requirements
Technical Support In The Delivery Process
Accountable for solution engineering
Organize the order documentation and order confirmation
Manage the drawing and related documents
Skills And Experience Required
Auto-CAD
Good communication skills
Attention to detail
Word, Excel, Outlook
Good written and spoken English
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers