Customer Services Representative with English and Spanish

Customer Services Representative with English and Spanish

We’re looking for a skilled Customer Service Representative to join our EMEA Supply Chain team at Aliaxis.
The ideal candidate will have solid experience in customer service or order management and possess proficient English along with communicative Spanish. Knowledge of other European languages such as German, Italian will be considered an advantage.

Company description  

Aliaxis exists to bring solutions to the world's water challenges and accelerate the transition to clean energy. We are a global leader in high-quality fluid management solutions for use in building, infrastructure, industrial and agricultural applications across the globe. Over 15,000 people have been selected to work for us in more than 40 countries.  Aliaxis is privately owned, with its global & EMEA headquarters in Brussels, Belgium. 

Job description 

The mission of Supply Chain in Aliaxis EMEA is to act as an integrated supply chain reliably delivering on our customer promise in a safe, sustainable, and cost-efficient way. We energize our teams through people development and transformative processes and technologies. 5 strategic priorities have been identified, incl. the Delivery pillar which focusses on improving the way we work with our customers, and Customer Services are instrumental in delivering our promise. Customer Services Representative serves as the main point of contact for our customers. They handle inquiries, take orders, provide updates, book transportation, and issue invoices. They collaborate with internal and external stakeholders to address any risks or roadblocks that arise.

Key Accountabilities & responsibilities

• International Customer and stakeholder handling (90% via e-mail, B2B, intercompany)
• Order management and coordination,
• Data maintenance,
• Receivables management (invoices, credit notes, disputes, packing lists),
• Documentation and complaint management,
• Reporting,
• Continuous improvement.

Requirements

• 2–3 years of experience in Customer Service (Order Management), Purchasing, or Logistics/Transport (strong plus).
• Proficient in English and conversational or fluent in Spanish; proficiency in additional languages such as German, Italian is considered an asset
• Exceptional interpersonal and communication skills, including assertiveness.
• Self-driven, proactive personality with a strong sense of responsibility.
• Flexible and solution-oriented approach; strong problem-solving skills.
• Commitment to compliance with company and legal regulations.
• Customer-centric mindset and professional attitude.
• Excellent organizational and time-management skills.
• Ability to collaborate effectively within a small team (2–3 peers) and across departments.
• Experience with ERP systems (preferably Microsoft AX or SAP) and proficiency in Microsoft Office tools (Outlook, Teams, Excel).

What We Offer

• Full Time Contract of permanent employment, work schedule Monday - Friday 8.00-16.00
• Learning & Development: continuous learning opportunities and training programs.
• LinkedIn Learning platform.
• Career Advancement: Clear paths for professional growth and advancement within a global company.
• Competitive Compensation: Attractive salary package with benefits tailored for your well-being and work-life balance.
• Benefits: Cafeteria System including Multisport card
• Social Fund (Holiday and Christmas)

The role is hybrid; employee will be required to work at least 1 or 2 days per week in the office located in Poland, Wroclaw (ul. Powstancow Sląskich 9).

We offer a unique opportunity to join a Belgian global company with a very international & collaborative culture that is transforming dynamically and that is committed to its future growth, service excellence, and employee engagement.

Are you inspired by this role and our purpose? Join our growing team and apply today! Aliaxis is proud to be an equal opportunity employer who welcomes candidates and employees from all backgrounds. We are committed to building and investing in a culture of belonging, where all our employees feel empowered, can be their true selves and are able to bring their best ideas forward and contribute to the company’s “Growth with Purpose” strategy.

For us, equity and belonging start already at the application step: whether it's offering flexibility in scheduling interviews, or ensuring a supportive and inclusive environment, we strive to remove barriers and create equal opportunities for all applicants. Should you have specific needs, please do not hesitate to let us know and we will do our best to accommodate.

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