Customer Services Coordinator

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Employee Contract Type:

Local - Fixed Term Employee (Fixed Term)

Job Description:

MAJOR RESPONSIBILITIES

Community engagement and Sponsorship education

• Participates in sponsorship education processes and contributes as needed
• Provides technical input on sponsorship messaging.
• Maintains inventory of sponsorship community materials.
• Provides technical input on sponsorship aspects of community engagement.
• Participates in community engagement and capacity building efforts of partners and community groups.
• Supports DF to coordinate specific needs of sponsorship communication at critical points-meetings with parent, etc.

Child selection

• Plans RC distribution by Primary Focus Area and monitors RC inventory on an ongoing basic
• Supports development of child selection criteria along with the DF
• Ensures alignment of child selection criteria with WV intent
• Coordinates overall process of child selection including timeframe, materials, documentation, etc.
• Coordinates information management – quality assurance, data entry, record management
• Develop long term plan for RC supply compliance plan with team

Designing integrated activities with children

• Provides subject matter expertise for integration of sponsorship requirements with development process and child participation
• Coordinates Integrated Activity Plan to link sponsorship requirements with project or other activities

Child monitoring

• Provides coordination and support to ensure Child Monitoring Standards are met
• Supports the establishment of monitoring processes and systems through CWB Committee including volunteer arrangements
• Coordinates Integrated monitoring (?) Plan
• Coordinates information management – Data quality, data entry, monitoring, tracking, exception reports, follow-up reports
• Coordinates the incorporation of child protection standards in sponsorship processes.
• Work closely with the DF to ensure CMS is integrated well as a part of community led child protection mechanisms.
• Ensures that STEP data is made available on a regular basis for staff/partners review and decision making.

Sponsor communication

• Ensures sponsor communications activities are designed in such way so as to contribute to life skills and development assets of children
• Coordination of design, development, of communication materials, quality assurance and administration (including postage)
• Coordinates information management, data quality, data entry, monitoring, tracking, exception reports, follow-up reports
• Ensure sponsor visits are prepared and facilitated in a way to transform the sponsors as it is the ultimate opportunity

Programme team support and development

• Engage in own personal learning and development and spiritual maturity and contribute to the development of colleagues
• Contribute to ongoing reflection and learning within the team to improve programme performance
• Demonstrated commitment to World Vision values and philosophy, and capacity to engage with the broader community in living these values.

Knowledge, Skill, Abilities:

• A bachelor's degree in any subject is essential
• Good working knowledge of WV and humanitarian industry Knowledge & Preferable Skills is preferable
• Strong Communication skills (English, local language) are essential
• Good interpersonal, coordination, facilitation & training skills are essential
• Strong organizational and administrative skills
• Good working knowledge of computer (computer operations/programs/software) is essential
• Good working knowledge of computer base database system Preferable
• Basic Photography and Typing skills Essential
• Technical writing and analytical skills Preferable
• Leadership and case management skills Preferable
• Interview/Data gathering skills
• At least two years' work experience in the field of customer services
• in commercial/ public institutions/ INGO preferred
• Demonstrated ability to operate effectively and sensitively in the cultural context of WV Myanmar. Able to objectively work with the members of ADP team
• Have good dealing experiences with children.

Applicant Types Accepted:

Local Applicants Only