SUMMARY OF THE ROLE
Provide service to customers and manage an assigned area of expertise/responsibility or a team by coordinating, supporting and following up to achieve development, improvements, and best possible service.Responsibilities:
Coordinate and develop assigned area of responsibility and/or guide CSD members to ensure a workforce which is competent, engaged and enabled to meet Jotun’s current and future needs.
Provide supervision and assistance and/or guidance within expertise area to customer service team to attain departmental and organisational goals.
Execute and support in order handling, invoice processing and related tasks in cooperation with internal stakeholders as well as suppliers and customers.
Monitor and follow up on open orders by coordinating with the production and distribution planning on the availability of Finished Goods in order to enhance the delivery performance.
Extract and analyse periodical reports for the Manager, Sales department and other stakeholders in order to communicate the expected delivery dates for customers’ orders.
Support the teams to deliver the correct assignment of tasks and/or plan the team’s workload, orders, invoices, service complaints, emails etc., taking the necessary actions when solutions are required in customer critical situations.
Ensure team members' competence is in accordance with the competence matrix and IFS processes putting development plans in place where needed.
Supervise accuracy of IFS data processing, ensuring all effort is made to proactively encourage improvements.
WHAT WE ARE LOOKING FOR AND WHAT WE OFFER
Qualifications
Personal Qualities
What we offer
POSITION INFORMATION
Company:
Jotun MENA L.L.C
Contract Type:
Time Type:
Full timeCLOSING DATE (dd.mm.yyyy):
10.05.2026WHO WE ARE
Jotun’s story in the MEIA region (Middle East, India and Africa) began in 1962, and has grown to include 18 legal entities committed to achieving success and growth of the Jotun Group. Throughout our history, we have focused on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness.Jotun MENA, established in 2008, is the trading arm for Jotun in the MENA region. With a product range spanning four segments (decorative paints, marine, protective and powder coatings) in countries including Iraq, Jordan, Nigeria, Tanzania, Lebanon, Senegal and Ghana, we have established a leading position in the market over the years. We aim to further strengthen Jotun’s position in the region through ambitious market growth plans that focus on innovation, efficiency and profitability.Visit our Career Page to know more about life at Jotun.
Jotun’s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.
If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.
If you think that this role is what you could be doing next, apply now!