Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a world full of sound. We aim to transform the way people understand and treat hearing loss and innovate to connect people with future technologies. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives. Learn and grow with us as we tackle the most complex challenges in helping more people to experience a lifetime of hearing.
Customer Service Coordinator/ Support (Fixed-Term, Full- Time)
📍 Office-Based | Bologna, Italy
About Us – Cochlear
Cochlear is the global leader in implantable hearing solutions, helping people of all ages hear and connect with life. Our mission is to transform the way people experience sound by delivering innovative technology and world-class service. Join us in Italy Team and make a real difference in the lives of millions.
Your Profile :
High school diploma or equivalent 2+ years’ experience in customer service or sales support
Excellent communication skills and strong empathy
Ability to organize work, prioritize tasks, and work with urgency and flexibility
Fluent in English; knowledge of Italian healthcare system is a plus
Proficient in Microsoft Office and familiar with CRM systems
Experience in medical devices or healthcare sector preferred
Problem-solving mindset and team player
Your Responsibilities :
Deliver a world-class customer experience to patients, clinics, and business partners
Manage tenders, system orders, and service requests using Oracle OM, Oracle SR, Salesforce, and My Cochlear Portal
Act as the direct contact for Oticon service and order management
Collaborate with cross-functional teams and contribute to process improvements
Participate in projects and meetings, sharing ideas and feedback constructively
Ensure compliance with quality and safety procedures
Your Benefits :
Be part of a global leader in hearing solutions
Opportunity to develop your skills in customer service and operations
Work in a dynamic, collaborative environment with real impact on people’s lives
Competitive compensation and benefits package
Professional growth and involvement in strategic projects
Fixed-Term Contract with potential for future opportunities
Ready to Make a Difference?
If you are interested, please submit your English resume and let’s change lives together!
If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.
#CochlearCareers
How we recognise your contribution
At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.
For more information about Life at Cochlear, visit www.cochlearcareers.com