About the Team/Role
Working in a lively call center environment, the Customer Service Representative is responsible for answering customer inquiries regarding account maintenance and billing for WEX through multiple channels. In addition, this position handles authorizations for all lines of business. By gaining knowledge of all programs, practices and procedures within the department, you will become proficient in multiple platforms and applications needed to provide excellent customer service and support WEX customers.
How you'll make an impact
Answer inbound calls from drivers, merchants, and fleet managers
Assist customers with billing questions, payments, and invoices
Resolve customer issues in a timely manner
Deliver quality customer service with each interaction
Troubleshoot and assist customers with online inquiries
Perform account maintenance while ensuring proper security measures are met
Identify accepting locations for customers to use product
Process authorizations for merchants when appropriate
Document accounts as needed
Maintain compliance with policies
Consistently meet or exceed individual Key Performance Indicators (KPIs)
Promote programs and products available
Maintain compliance with policies
Maintain adherence and conformance to scheduling needs and expectations
Assist with other areas of the business as needed
Experience you'll bring
High School Diploma/GED
Proficiency with computers is required
Access to high-speed internet via ethernet cable is required
Previous exposure managing a steady flow of incoming calls
Strong customer service and/or call center background is preferred